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4 Tips for Retaining your Customer Service Staff

(August 13, 2015)

Retaining employees and ensuring that they are satisfied has always been a struggle for many businesses, especially when it comes to customer service employees given the repetitive nature of their jobs. In order to deliver premium customer service experience, it is important to develop a sense of stability, which entails low staff turnover and job … Continue reading 4 Tips for Retaining your Customer Service Staff

3 Reasons Why Post Sale Service Results in a Competitive Advantage for Businesses

(August 12, 2015)

Consumer behavior specialists and marketers are constantly deriving new ways of attracting customers and motivating them to make purchases. Repeat purchase by customers leads to increasing revenue and higher market share, enabling businesses to enjoy profits. Having said that, what is the one big reason for poor customer satisfaction and low levels of customer retention? … Continue reading 3 Reasons Why Post Sale Service Results in a Competitive Advantage for Businesses

Etihad Airways Opens Revamped Lounge for Customers in Abu Dhabi

(August 11, 2015)

The refurbished First and Business Class Lounge of Etihad Airways at Abu Dhabi Airport’s Terminal 1 is now officially open for customers. The lounge is open 24 hours a day and offers a variety of facilities that will cater to the needs of both leisure and business travellers. The premium lounge has a capacity for … Continue reading Etihad Airways Opens Revamped Lounge for Customers in Abu Dhabi

In Focus: Radisson Blu

(August 11, 2015)

Rob Collier, General Manager of Radisson Blu at Dubai Marina, talks about the hotel’s ‘Yes I can’ philosophy; empowering staff across all levels to ‘make it right’ for the customer.

Parents as Customers- Five Tips for Winning Their Trust and Loyalty

(August 10, 2015)

Businesses these days have a diverse customer base. Dealing with different kinds of customers requires thorough understanding of human behavior. The most sensitive and meticulous of all the customers are parents since they expect the best for their children. Whether you are running a daycare center, a school or own a brand that sells products … Continue reading Parents as Customers- Five Tips for Winning Their Trust and Loyalty