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DEWA to Hold Customer Charter Meetings after Every Quarter

(August 26, 2015)

Dubai Electricity and Water Authority (DEWA) has decided to hold regular meetings with its customers, stakeholders and partners after every quarter at its service centres. The theme of the gatherings is Customer Charter that aims to achieve customer satisfaction by meeting their requirements, making them more happy, and surpassing their expectations. Customer Charter is an … Continue reading DEWA to Hold Customer Charter Meetings after Every Quarter

Strategies for Identifying and Managing Customer Needs

(August 26, 2015)

Customers are the source that drive a business. Said that; in order to attract and retain customers it is crucial that they are satisfied. What many companies fail to understand as they go out to sell their product in the market; is that customer satisfaction is basically fulfilment of customer needs. According to this concept … Continue reading Strategies for Identifying and Managing Customer Needs

6 Tips for CEOs to Build Lasting Relationships with Their Customers

(August 24, 2015)

Many CEOs find it hard to spare some time to know their customers and communicate with them personally. When it comes to customer relationships, direct involvement of the CEO can prove really useful in building trust with customers. Keeping a track of your customers’ preferences, expectations and satisfaction levels can help you improve service and … Continue reading 6 Tips for CEOs to Build Lasting Relationships with Their Customers

Etihad Airways Introduces New ‘Fare Choices’ to Boost Customer Experience

(August 21, 2015)

Etihad Airways, the national carrier of the United Arab Emirates, is introducing a new fare structure for its customers from September 14 this year that will offer them more choice and convenience when it comes to booking flights. The new ‘Fare Choices’ will offer eight different fare structures to travellers, which will allow them to … Continue reading Etihad Airways Introduces New ‘Fare Choices’ to Boost Customer Experience

RTA Installs 3D Route Maps at 16 Bus Stations in Dubai to Facilitate Customers

(August 20, 2015)

The Roads and Transport Authority (RTA) has revealed that installation of 3D maps at 16 bus stations in Dubai has been completed. The new installation aims to enhance customer experience as 3D maps of public bus routes will help commuters plan their journey more efficiently. The Director of Planning & Business Development at RTA’s Public … Continue reading RTA Installs 3D Route Maps at 16 Bus Stations in Dubai to Facilitate Customers