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Essentials of a Memorable Customer Experience

(September 7, 2015)

Have you ever thought what it takes to create a memorable customer experience? What are the key factors that make one brand excel in making an experience so remarkable for customers that they keep on coming back to it? While many businesses strive to offer their customers good service there are only a few that … Continue reading Essentials of a Memorable Customer Experience

General Customer Service Protocols for Businesses

(September 4, 2015)

The responsibility of ensuring quality services and catering to various concerns and complaints by customers rests on the shoulders of customer service teams. These are the people who are the face of any organization. In order to attain customer loyalty it is essential to develop and follow a customer service protocol, which will not only … Continue reading General Customer Service Protocols for Businesses

In Focus: BMW

(September 3, 2015)

In this exclusive interview Oliver Moebs, Head of BMW’s Sales Channel Development and Customer Relations talks about how BMW is focussing on exceeding customer expectations.

Huawei Inaugurates Middle East’s First Dedicated Customer Service Centre

(September 2, 2015)

Huawei has formally inaugurated Middle East’s first dedicated Customer Service Centre in Dubai, UAE in order to offer more convenience to customers. The new flagship store has a prime location since it is located close to the financial centre of the city. The opening of the new centre depicts Huawei’s ongoing efforts to expand services … Continue reading Huawei Inaugurates Middle East’s First Dedicated Customer Service Centre

Empowering Customers through Self-Servicing Solutions

(September 2, 2015)

Any purchase or action that requires a customer to serve themselves, without interactive assistance constitutes as self-servicing. A few textbook examples of self-service include kiosks such as ATMs for banks or gas stations where customers fill their own tanks and pay the cashier. With the increasing trend of self-reliance in customers, it has become necessary … Continue reading Empowering Customers through Self-Servicing Solutions