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Emirates A380 Experience Launched At the Dubai Mall

(April 15, 2014)

Middle East’s first public flight simulator Emirates A380 is all set for customers of The Dubai Mall to enjoy. Shaikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Civil Aviation Authority and Chairman of Emirates Group, announced on Monday, the launch of the Emirates A380 Experience and a new Emirates official store at the … Continue reading Emirates A380 Experience Launched At the Dubai Mall

How to Provide Customer Service through Facebook

(April 14, 2014)

Which is the first place where you are likely to get in direct contact with your customers? These days, it’s the social media. Facebook and twitter are undoubtedly two of the more famous and preferred social media platforms for business-customer interaction. I will be focusing on Facebook in this piece, highlighting tips for efficient customer … Continue reading How to Provide Customer Service through Facebook

Commercial Bank to Launch First of Its Kind Self-Service Kiosk in Qatar

(April 14, 2014)

Self-service kiosk for debit and credit cards, aims to improve the customer service and enhance the banking experience for customers. Commercial Bank of Qatar has publicized the launch of the first self-service card kiosk in the Country. The new service is mapped out to ensure convenient banking for the customers by improving service quality through … Continue reading Commercial Bank to Launch First of Its Kind Self-Service Kiosk in Qatar

Food Safety App to Be Launched For IPhone Users

(April 14, 2014)

Customers will now be able to take pictures and file food complaints through the new IPhone app. Abu Dhabi Food Control Authority (ADFCA) will be launching its smartphone App for iPhones during this month, a senior official told Gulf news .The App was first launched for Android-based smartphones in October last year to provide customers … Continue reading Food Safety App to Be Launched For IPhone Users

Simple Steps on How to Utilize Customer Feedback

(April 13, 2014)

In the previous article we discussed three very simple ways of collecting customer feedback. Once you have gathered that feedback, the question arises: what to do next? Proper analysis and utilization of data is the next and final step of this journey. It is all well and good while you are receiving positive feedback; everyone … Continue reading Simple Steps on How to Utilize Customer Feedback