ABOUT THE WORKSHOP

The one skill that employers prize over all others is the ability to communicate clearly in a challenging situation. Possessing advanced communications skills is a strong advantage for those in customer-facing roles. Such professionals must directly deal with customers and handle unpredictable situations such as pacifying an unsatisfied customer, making last minute changes, or negotiating a tricky deal.

Our Advanced Communication Skills Workshop is a learner-centered training that presents the art of communicating, networking, motivating & building rapport to the participants. By the end of this session, participants will be able to create better presentations, produce clearer reports, deliver powerful speeches and write more effective emails!

OBJECTIVE

Strengthen existing communication skills for maximum impact, both inside and outside the office.

ADVANCED COMMUNICATION SKILLS

Benefits

This workshop empowers you with the ability to

  • CRISP COMMUNICATION

    CRISP COMMUNICATION

    Communicate with clarity and confidence

  • POWER POSE

    POWER POSE

    Harness the power of body language

  • LEADERSHIP MOVES

    LEADERSHIP MOVES

    Bridge the ‘say-do’ gap in customer service scenarios

  • SIGNATURE STYLE

    SIGNATURE STYLE

    Develop a communication style for client communications

At the completion of the Advanced Communication Skills Workshop, participants will be able to:

  • Explain why effective communication skills are so pivotal to continued success in the workplace

  • Describe essential concepts and methods of meaningful communication

  • Reduce misunderstandings by checking back and clarifying information shared

  • Build positive relationships on the basis of emotional intelligence

  • Apply tried and tested communication methods to give and receive feedback and persuade or influence others

  • Overcome nervousness associated with public speaking

  • Deliver presentations with clarity, poise and confidence

WHO SHOULD PARTICIPATE?

The Advanced Communication Skills Workshop is ideal for customer service agents, employees, supervisors, middle managers and senior managers and almost anyone seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

IDEAL NUMBER OF PARTICIPANTS

10 to 20 participants

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