The one skill that employers prize over all others is the ability to communicate clearly in a challenging situation. Possessing advanced communications skills is a strong advantage for those in customer-facing roles. Such professionals must directly deal with customers and handle unpredictable situations such as pacifying an unsatisfied customer, making last minute changes, or negotiating a tricky deal.
Our Advanced Communication Skills Workshop is a learner-centered training that presents the art of communicating, networking, motivating & building rapport to the participants. By the end of this session, participants will be able to create better presentations, produce clearer reports, deliver powerful speeches and write more effective emails!
Strengthen existing communication skills for maximum impact, both inside and outside the office.
This workshop empowers you with the ability to
At the completion of the Advanced Communication Skills Workshop, participants will be able to:
Explain why effective communication skills are so pivotal to continued success in the workplace
Describe essential concepts and methods of meaningful communication
Reduce misunderstandings by checking back and clarifying information shared
Build positive relationships on the basis of emotional intelligence
Apply tried and tested communication methods to give and receive feedback and persuade or influence others
Overcome nervousness associated with public speaking
Deliver presentations with clarity, poise and confidence
The Advanced Communication Skills Workshop is ideal for customer service agents, employees, supervisors, middle managers and senior managers and almost anyone seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.