Shopper Charades invites players to handle critical, high-pressure customer support situations with patience and professionalism. Like a regular game of charades but with a twist, players are given situations to act out and guess the appropriate responses. In another variation of the game, participants are provided with a limited set of questions to determine the customer’s problem. Customer service professionals will learn how to deal with challenging customers and establish customers’ needs through questioning and active listening skills – all while trying to win the game.
The objective of Shopper Charades is to prepare customer service representatives with the right communications skills to expertly handle different kinds of customers and deliver flawless customer support.
Shopper Charades brings to the table:
“Customer Service for Social Media training is something that you can only find with CustomerService.ae. The instructors were very knowledgeable about the subject and our team had a lot of fun. Recommended!”
“The team expressed great level of excitement when we associated our meeting with a quick game. The trainers were helpful and created a motivational spirit among the trainees. Their excellent training strategies made the games both educational and fun.”
Zeina Abdel Azim
Customer Experience Manager
Mall of Arabia