Press Releases

AI: Driving CX Transformation Conference To Be Held In Dubai

(January 28, 2019)

Marcus Evans proudly presents the AI: Driving CX Transformation conference on the 25th and 26th of March 2019 in Dubai, UAE as supported by as the media partner. 

The UAE has seen an ongoing digital revolution and remarkable advancement of technology over the last decade transforming traditional business models, enabling customers to engage at convenience across multiple channels. The two-day conference pushes seamless customer experience with AI technology topics creating a platform that connects the major industry players of the region with key decision makers across all sectors to discuss the most cutting edge innovations and upcoming trends that help shape the future of CX.

The conference will be showcasing critical processes required in implementing various AI technologies, digitalizing customer experience, man vs machine to maintain the importance of human touch and leveraging customer loyalty with AI and Cloud based platforms.

Looking to gather over 80 top professionals in the service quality and customer service industry, Marcus Evans will bring together top leaders from Saudi Telecom Company, Etihad Airways, The General Secretariat of the Executive Council Dubai Government, Mobily, Dubai Customs, Careem, Emirates NBD, Roads and Transport Authority and LiveAdmins DMCC UAE as part of the speaker panel.

Also featuring an international CX Expert, Dr Osman Khan who is the founder and director of Institute of Customer Management UK as one of the world’s leading experts in customer experience management and loyalty management as the chairperson of the conference. There will also be a half day workshop on design thinking and agile methods in providing a seamless customer journey conducted by Dr Richard Claydon, Co-Founder – The Ironic Manager, CEO–Organizational Misbehaviourist and Co–Facilitator John Dobbin, Co-founder and COO of Organizational Misbehaviourist.

Hamza Nasir from LiveAdmins DMCC will also be speaking at the event on Integrating AI and Chatbots to Create a Brisk Personalised Customer Experience.

For more information, please visit the event website here


Members of the press are invited to attend this industry forum. If you would like a complimentary press pass, please email Bernardine Michael at