Author

Beauty Escape: Providing Exceptional Customer Service In Salons And Spas

(June 28, 2018)

There is, perhaps, no ritual more sacred than one’s monthly appointment at a favorite salon or spa.

Win Over Shoppers the Smart Way

(June 12, 2018)

When it comes to customer experience, retailers face numerous challenges relating to staff, inventory, returns policy and more.

Woah to Wow: Why Smart Managers Strive for Customer Delight

(May 29, 2018)

The long, arduous journey from a business idea to actual, paying customers requires focus and planning.

In Focus: Fitness First Middle East

(May 28, 2018)

Kate Milewska, Group Central Operations and Customer Service Manager at Fitness First Middle East – one of the largest privately owned health club groups and a part of the Landmark Group, speaks to CustomerService.ae about their

Improving Face-to-Face Customer Interactions in a Bank

(May 14, 2018)

An upbeat greeting with a smile or a barely audible ‘’How can I help you?” with zero eye contact? Depending on the bank manager’s diligence and a staffer’s work ethic, the customer’s experience at a branch can vary from ‘warm and helpful’ to ‘distracted and unresponsive’.  Whatever the reasons may be for the difference in … Continue reading Improving Face-to-Face Customer Interactions in a Bank