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CustomerService.ae Partners with IQPC for 6th Annual CEM in Telecoms

(February 21, 2017)

CustomerService.ae, a project of LiveAdmins DMCC, has partnered up with IQPC for the 6th Annual Customer Experience Management in Telecoms conference.

6 Ways Online Businesses Can Measure Customer Service Quality

(February 16, 2017)

Many businesses claim to provide exceptional customer service. How is their claim verified? The answer can be deduced from various ways that are deployed to gauge the quality of client support being offered. For online businesses, customer care can be quantified and quality-assured by means of feedback, service scoring tests, monitoring social media, analyzing data … Continue reading 6 Ways Online Businesses Can Measure Customer Service Quality

Customer Experience Management in Telecoms

(February 15, 2017)

Be part of the 6th Annual CEM in Telecoms Summit, which will be held from 10th to 11th April in Dubai, UAE.

Customer Support Trends & Expectations for 2017

(February 9, 2017)

2016 was a year of technological advancement in terms of the way customer service is delivered. As customers become more tech savvy with every passing day, their expectations and demands from businesses also continue to grow. With the continuing investment in AI, smart devices and big data, this year will take forward the trends in … Continue reading Customer Support Trends & Expectations for 2017

5 Tips for Offering Efficient Customer Support Online

(February 7, 2017)

The increase in varying platforms used to engage and interact with customers has led companies to expand their customer service offerings. The evolution of technology’s role in providing service has changed the way customers look at support offered by companies, resulting in higher demand for instant and around the clock service. Companies can no longer … Continue reading 5 Tips for Offering Efficient Customer Support Online