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In Focus: James Hewitson, GM at Al Baleed Resort Salalah

(June 21, 2017)

3 Ways to Improve Customer Service Interactions

(June 13, 2017)

Your customers will always remember the service you provide. Along with the quality of your products, the way you communicate and handle them are decisive factors that will determine their experience and decision to return to you for business. Keeping this in mind, every interaction with a customer needs to be designed in a way … Continue reading 3 Ways to Improve Customer Service Interactions

In Focus: Daniel Cuffe, Director of Park Operations, Dubai Parks and Resorts

(June 7, 2017)

In an exclusive interview with CustomerService.ae, the Director of Park Operations at Dubai Parks and Resorts, Daniel Cuffe talks about the various attractions and focus on guest experience at the theme park.

6 Tips for Creating Happiness for Customers

(May 30, 2017)

Amidst growing competition, keeping your customers happy so that they keep coming back to you is vital. Successful businesses invest their time, money and effort in building good relationships with their clients since losing even a single customer is bad for business. But what does happiness really mean for customers and what is it that … Continue reading 6 Tips for Creating Happiness for Customers

5 Signs Your Customer Service Needs a Revamp

(May 22, 2017)

Customer service is a decisive factor when it comes to client retention and loyalty. Bad service not only leads to a client leaving but also generates negative word of mouth which can tarnish brand image. In order to avoid being in a situation where your customers start leaving you because of bad service experience, be … Continue reading 5 Signs Your Customer Service Needs a Revamp