Author

Careem Implements Twitter Feedback Tool

(September 18, 2017)

Careem, the leading application based car booking service has become the first in the Middle East region to make use of Twitter Customer Feedback Tool to improve the experience offered to customers.

In Focus: GM Mövenpick Hotel Jumeirah Beach

(September 12, 2017)

In an interview with CustomerService.ae Philip Jones, General Manager at Movenpick Hotel Jumeirah Beach, speaks about their guest-centric approach by having the right people on the team and empowering them.

4 Key Skills for All Frontline Employees

(September 7, 2017)

A frontline employee or someone who deals directly with customers is one of the most important representative of the business. The manner in which frontline employees engage and handle customers is what creates the first impression about a company and impacts brand image. It is imperative for a business to ensure that frontline representatives excel … Continue reading 4 Key Skills for All Frontline Employees

4 Tips On Handling Angry Customers

(August 28, 2017)

No matter what business you are in, you will always have some customers who are angry, irritated and annoyed with you. Customers can be angry because of various reasons and as a first step it is important to identify what is causing them distress. The way a business handles an angry customer and the complaint … Continue reading 4 Tips On Handling Angry Customers

In Focus: Emaar Properties

(August 23, 2017)

In an exclusive interview, Jeevan J D’Mello Chief Customer & Community Officer at Emaar Properties speaks about their focus on customer service excellence and their dedication to deliver seamless service standards throughout the customer journey.