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4 Tips for Enhancing Frontline Communication Skills

(January 11, 2017)

Companies spend a substantial amount of their budget designing customer experience journeys and focusing on making memorable interactions for customers. However, the touchpoint that needs the most focus and can make or break a relationship is often not given its due importance. Frontline staff is the best representation of a brand, and how it treats … Continue reading 4 Tips for Enhancing Frontline Communication Skills

Why Social Media Has Become A Powerful Channel For Customer Service

(January 11, 2017)

Social media can be a powerful tool when used for enhancing customer service. View this infographic to see the impact of social media on customer service.