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Improving Communication Skills through Training Workshops

(November 4, 2016)

Investing in improving the communication skills of your staff will result in benefits for the business in the long run. Training workshops and games are one of the many ways in which businesses can engage their employees in a fun and creative manner whilst polishing their communication skills. These trainings can be conducted outdoors or … Continue reading Improving Communication Skills through Training Workshops

CustomerService.ae and LiveAdmins to Exhibit at THE BIG5

(November 3, 2016)

LiveAdmins DMCC and CustomerService.ae are preparing to exhibit their products and service at THE BIG5, one of the largest international building and construction shows happening at the Dubai World Trade Centre from 21st-24th November 2016.

5 Things That Will Make Your Customers Always Choose You

(November 2, 2016)

Exceptional customer service is the key differentiator that makes customers give preference to a business. What are the factors that make customers always choose a brand? Developing a strong bond with clients requires understanding of their needs and emotions. In order to create a service experience that keeps them coming back to you, get to … Continue reading 5 Things That Will Make Your Customers Always Choose You

Essential Soft Skills for Outstanding Customer Service

(October 31, 2016)

What makes your customer service great? For businesses, every customer service representative must specialize in certain soft skills to be able to cater to clients and improve the experience for them. These interpersonal skills such as communication, active listening, problem solving, patience, collaboration etc. will enable your CSRs to get insight on client needs, likes, … Continue reading Essential Soft Skills for Outstanding Customer Service

Effective Team Building for Customer Service Staff

(October 26, 2016)

For any business, team building exercises are a prerequisite for enhancing productivity of employees and creating a healthy workplace environment. Conducting team building activities motivates employees and boosts their creativity. For customer service staff, one of the essential customer service skills is to work and collaborate in teams to make sure that communication and processes … Continue reading Effective Team Building for Customer Service Staff