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5 Great Interview Questions to Hire the Perfect CSR

(March 15, 2016)

Hiring the perfect CSR is not an easy task by any means. Organizations have to put in a lot of effort in selecting the right candidates for this position, since candidates with the right skills need to be hired who can deal with different kinds of customers. It is thus essential to figure out important … Continue reading 5 Great Interview Questions to Hire the Perfect CSR

5 Tips for Delivering Great Customer Service over the Phone

(March 14, 2016)

Telephone is one of the most widely used tools in customer communication. Businesses receive several customer calls every day in the form of queries or complaints. The way these calls are handled can impact your brand image and customer relationships. Offering excellent customer service over the phone requires competence. The first impression counts, greeting your … Continue reading 5 Tips for Delivering Great Customer Service over the Phone

3 Tips for Creating Consistent Customer Experiences

(March 11, 2016)

In order to ensure that customers keep coming back to you and spread positive word about your business, your organization needs to deliver a consistent service experience. Consistency builds trust, leads to increased customer satisfaction and long term loyalty from customers. The first step towards being consistent is evaluating the customer journey and understanding what … Continue reading 3 Tips for Creating Consistent Customer Experiences

DHA Call Centre Now Offers 24/7 Service

(March 10, 2016)

The Dubai Health Authority’s call centre (800 342) is now offering around the clock service, for the convenience of its customers.

5 Benefits of Customer Service Training

(March 9, 2016)

A company’s ability to deliver quality customer service experience hinges upon how well-trained, qualified and experienced its customer service staff is. In order to develop and maintain effective customer service teams, it is important to adequately train and educate the workforce. There are several ways through which companies can go about training their customer service … Continue reading 5 Benefits of Customer Service Training