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Tips on Training Employees to Make Smarter Customer Service Decisions

(March 22, 2016)

Customer service employees are often faced with the most challenging scenarios of dealing with angry customers, who are always asking for urgent solutions. While the problem may be solved eventually, it is the experience at the moment of interaction that is given the most importance by the customer and used as a benchmark to measure … Continue reading Tips on Training Employees to Make Smarter Customer Service Decisions

Are You Making These 5 Customer Support Mistakes?

(March 21, 2016)

Providing exemplary customer support can turn out to be a challenging task if you stick to conventional processes and fail to adopt a proactive approach for serving customers. Seamless customer support is one of the decisive factors for building lasting customer relationships, however, many businesses ignore its significance and end up losing customers. One common … Continue reading Are You Making These 5 Customer Support Mistakes?

Performance Management for Customer Service Employees

(March 18, 2016)

Performance Management is a process through which a company consolidates goal setting and measures the performance in terms of metrics. It allows the company to appraise the performance of its employees and managers and ensure that their role supports the overall strategic aims of the company. From a customer service perspective, performance management covers the … Continue reading Performance Management for Customer Service Employees

Fresh Customer Service Ideas for Your Big Breakthrough

(March 16, 2016)

Are you looking for a big breakthrough for your business? In order to accomplish this, the widely celebrated and relied on out-of-the-box thinking is essential. While conventional customer service ideas safeguard loyalty of customers, they are nonetheless techniques used by every single business out there, and so your edge lies in using fresh customer service … Continue reading Fresh Customer Service Ideas for Your Big Breakthrough

CustomerService.ae becomes official media partner for Technology & Innovation in Retail 2016

(March 15, 2016)

CustomerService.ae, GCC’s leading customer service portal is now the official media partner for Technology & Innovation in Retail 2016 event which is hosting the leading thought leaders in the retail industry in Dubai on the 10th and 11th of May.