Author

4 Customer Service Essentials for Call Centers

(May 5, 2016)

The importance of call centers cannot be stressed enough. Call centers are the first line of contact with customers for many companies – depending on its function, either as a telemarketing call center, product order helpline, or after sales service and support center where it usually works as the clean-up crew. It is fundamental that … Continue reading 4 Customer Service Essentials for Call Centers

CustomerService.ae to conduct webinar on Essentials of Customer Service on Social Media

(May 5, 2016)

CustomerService.ae, GCC’s leading customer service portal, will conduct a live webinar on the 19th of May to talk about the Essentials of Customer Service on Social Media.

5 Fresh Ideas to Redefine Your Customer Experience

(May 4, 2016)

If you want a strong customer base, you need to constantly adopt new and unique strategies to innovate your customer experience. Analyze the customer journey and see what kind of experience you are giving to your customers at various touch points. You can identify the loopholes and bring effective changes to enhance your customer satisfaction … Continue reading 5 Fresh Ideas to Redefine Your Customer Experience

5 Basic Skills Every Customer Service Trainer Should Have

(April 29, 2016)

Investing in customer service training has become an essential need for companies today. Many businesses invest in dedicated in-house trainers to coach their staff while others hire experts in their specific field to conduct sessions for their employees. Whether a training is outsourced or conducted by your own internal training department, who is the perfect … Continue reading 5 Basic Skills Every Customer Service Trainer Should Have

Customer Service Trends for 2020

(April 28, 2016)

Increasingly digitalized interactions between brands and customers continue to change customer service expectations and the way that companies engage with customers. Not only will the trend of online shopping continue to grow in the coming years, companies will have to integrate technology in their customer service and sales processes. Similarly, social media will continue to … Continue reading Customer Service Trends for 2020