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In Focus: Patrice Cornee, Resident Manager, ART Rotana, Bahrain

(May 30, 2016)

Patrice Cornee, Resident Manager at the ART Rotana Hotel, talks about consistency in service at every point of the customer journey, through empowered employees, providing elevated levels of personalized and attentive service to guests.

Essentials of Customer Service Courses and Certifications

(May 27, 2016)

Customer service representatives are expected to be well-versed in numerous basic skills, which include problem solving, empathy, excellent communication, understanding customer needs and handling difficult situations. It is after elaborate training that they are able to deal with all sorts of customers, and deliver quality service. In order to maintain consistency in service and continued … Continue reading Essentials of Customer Service Courses and Certifications

5 Ways Customer Experience Managers Can Achieve Higher Levels of Customer Satisfaction

(May 24, 2016)

Being a customer service professional, you need to constantly strive for creating amazing and memorable experiences for customers. However, it often turns out to be a challenging endeavor. As a customer experience manager, you not only have to lead your staff to deliver exceptional service but take care of all essential factors that count for … Continue reading 5 Ways Customer Experience Managers Can Achieve Higher Levels of Customer Satisfaction

How Data Mining is Helping Companies Enhance Customer Experience

(May 23, 2016)

Over the last decade, business intelligence has become an emerging phenomenon that has drastically changed the way companies make operational and strategic decisions. Business Intelligence through data mining provides managers unprecedented control and insight into various performance metrics of any business.  Most businesses collect huge amounts of data that can be refined using various data … Continue reading How Data Mining is Helping Companies Enhance Customer Experience

6 Essential Qualities Every Customer Service Manager Should Have

(May 17, 2016)

What are the qualities of an ideal customer service manager? A customer service manager is responsible for ensuring consistent service to customers, hence he/she needs to be a great team leader and should always focus on innovating and improving customer experience. Customer service is a demanding and stressful job, a great manager always knows that … Continue reading 6 Essential Qualities Every Customer Service Manager Should Have