Author

Tips on Improving Listening Skills for Better Customer Support

(July 21, 2016)

Customer Service is an elaborate and challenging job. Understanding your customers and having good communication are the most essential skills that a good customer service representative should have. Active listening is one of the most essential skills a CSR must have. Those who are unable to listen carefully and understand what is being said and … Continue reading Tips on Improving Listening Skills for Better Customer Support

How to Make Your Customers Give Honest Feedback

(July 18, 2016)

It is vital for businesses to collect quality feedback from customers in order to improve their satisfaction level and service experience. However, most clients find it hard and time taking to answer feedback questions. Many give responses just for the sake of completing feedback forms. So what is the best method to obtain honest feedback from … Continue reading How to Make Your Customers Give Honest Feedback

Tips for Handling Expectations of Price Focused Customers

(July 12, 2016)

“Know your customers” is the most recurring mantra within the business world. In order to truly understand your customers, you need to first create profiles of the different types of customers you have. For instance, there are some people who are always on a hunt for bargains and are particularly concerned about getting a good … Continue reading Tips for Handling Expectations of Price Focused Customers

In Focus: Donna Benton, Founder & Chairman of the Entertainer

(July 11, 2016)

Donna Benton, Founder & Chairman of the Entertainer which offers ‘Buy One Get One Free’ deals for different outlets talks about the importance of listening to customers and adapting to provide them a better customer experience.

How Emotional Intelligence Helps You Enhance Customer Satisfaction

(July 4, 2016)

Do you know what it takes to turn customers into brand advocates? Most businesses focus on product innovation, competitive price and efficient service. While these factors are essential for attracting potential buyers, they are not enough to build and retain a strong customer base. The secret to winning customers for life is to cater to … Continue reading How Emotional Intelligence Helps You Enhance Customer Satisfaction