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5 Ways to Ensure Improved Mobile Customer Experience

(November 17, 2015)

The internet revolution has paved the way for a myriad of communication channels for customers and businesses. Instead of just using Desktop PCs and Laptops, people have now started using mobile phones and handheld tablets to gather, consume, and perpetuate information. According to the Pew Research Center, there are almost as many mobile phone subscriptions … Continue reading 5 Ways to Ensure Improved Mobile Customer Experience

5 Ways to Minimize Customer Struggles

(November 16, 2015)

While every business strives to offer its customers a pleasant and memorable experience, there are always scenarios where customers have to face service issues, whether it is long service wait time, website navigation problems or rigid return policies, customers find themselves struggling with one thing or the other. Unhappy or annoyed customers will vent their … Continue reading 5 Ways to Minimize Customer Struggles

4 Ways to Make Customer Experience Less Mechanized and More Human

(November 13, 2015)

Over the past few years, there has been a rise in automated answering machines, kiosks and other technological advanced tools. All these systems and tools have been introduced in order to enhance the efficiency in delivery of services across different industries. Although, these measures have helped companies save millions of dollars in human resource costs, … Continue reading 4 Ways to Make Customer Experience Less Mechanized and More Human

3 Simple Ways for Daycare Centres to Improve Customer Satisfaction

(November 12, 2015)

The need for quality customer service is vital in order to successfully run any business. When it comes to parents, they want the very best for their children. Keeping this in mind, the customer experience delivered by daycare centres must be strongly focused upon. The experience delivered also has to be a fairly personalized one … Continue reading 3 Simple Ways for Daycare Centres to Improve Customer Satisfaction

3 Customer Service Essentials for Startups

(November 10, 2015)

For startup businesses, it is instrumental to get a dynamic and responsive customer service setup right from the beginning. Customer Service is at the core of developing a strong relationship between a business and its customers. Therefore, customer service is essential for any business which wants to create a loyal following of customers, and pull … Continue reading 3 Customer Service Essentials for Startups