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The Why and How of Multichannel Customer Support

(June 9, 2015)

In order for businesses to stand out from the competition and capture the market share, enhanced customer experience is paramount. Businesses need to adopt a more holistic approach to customer service needs. One of the most important aspects of high quality customer service includes optimizing multichannel customer support offered by a company. Why is Multichannel … Continue reading The Why and How of Multichannel Customer Support

Dubai Customs Launches “Mestanis” Campaign to Measure Customer Satisfaction

(June 8, 2015)

The new service has been launched in response to H.H. Sheikh Mohammed bin Rashid’s vision to measure customer happiness with government services. Dubai Customs announced the launch of “Mestanis” campaign, in which customers can rate their experience regarding the services provided to show if they are happy or not. Dubai Customs plans to implement the … Continue reading Dubai Customs Launches “Mestanis” Campaign to Measure Customer Satisfaction

How to Develop an Emotional Bond with Your Customers

(June 8, 2015)

Exceeding customers’ expectations and creating a memorable customer experience are two important considerations for businesses. However, without connecting emotionally with your customers you will not be able to nail these goals. Stats reveal that 50 percent of a customer experience is based on emotions rather than rational thinking. If you succeed at emotionally engaging your … Continue reading How to Develop an Emotional Bond with Your Customers

Emirates NBD Enables Customers to Deposit Cheques via Mobile App

(June 4, 2015)

Emirates NBD announced the launch of its mobile cheque deposit facility, which offers customers the convenience of depositing their cheques via its mobile banking app. The latest initiative is an extension to the wide array of digital banking services offered by the bank. Customers simply have to capture the image of the cheque and upload … Continue reading Emirates NBD Enables Customers to Deposit Cheques via Mobile App

Contactless Payment Introduced for Customers by National Bank of Oman

(June 3, 2015)

The revolutionary technology aims to enhance customer experience by adding convenience and saving time. National Bank of Oman (NBO) announced the launch of its pilot project for contactless payment. Ahmed Al Musalmi, CEO of NBO said that the new service will enhance and enrich the customer experience. The project has been developed in collaboration with … Continue reading Contactless Payment Introduced for Customers by National Bank of Oman