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Customers can now directly send a request online to retrieve financial guarantees on visa applications. Ministry of Interior has enabled customers using UAE-MoI app to directly request for refunds for 30 day or 90 day single entry tourist visas that are applied for with an Emirati citizen or a resident. The idea is to provide … Continue reading MoI Enables Customers to Get Visa Application Refunds Via App

What are the factors impacting the buying decision of a customer when a growing number of companies offer the same products? While price can be one consideration for some customers, receiving a personalized customer experience is essential for others. Personalization is important because it generates value for customers, which in turn gives businesses the much … Continue reading 4 Strategies for Personalizing Customer Experience

Customers can transfer money to India with this service free of cost till December. Mashreq, a prominent financial institution in UAE, recently unveiled “Mashreq Flash Transfer”, a service which enables customers to instantly send money to a beneficiary in India. The new remittance service offers convenience to customers as they can transfer money at any … Continue reading Mashreq Flash Transfer Offers Convenience to Customers with Instant Money Transfer…

TEAMZ

(October 6, 2015)

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The words you communicate to your customers are really important in creating a perception or impression about your business. In order to improve customer experience and develop strong customer relationships, businesses need to take into account the elements of a powerful, persuasive and pleasant conversation. A CSR or customer relationship manager empathizing with a customer … Continue reading 6 Elements of a Persuasive Customer Service Conversation