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Dubai’s Great Hospitality Brings it to the Top

(June 27, 2013)

A lot of excitement is being created in the Dubai tourism industry since the news of Dubai out passing Singapore, New York and Paris by 2017 has come to surface. There was no doubt in this anyway, since great planning has gone into the designing of Dubai as a tourist attraction hub and attracting such … Continue reading Dubai’s Great Hospitality Brings it to the Top

Will Dubai’s Healthcare Plan Give its Tourism a Bigger Boost?

(June 26, 2013)

Dubai is a tourist’s dream! World class leisure activities, entertainment, landscapes and its diverse cultural heritage, are all elements that create a great mix for people throughout the world to travel to Dubai. Now, the city encourage even more tourists from all over to come be part of the magnificent health care offerings that are … Continue reading Will Dubai’s Healthcare Plan Give its Tourism a Bigger Boost?

The Hospitality Industry: Taking a Shift from Consumers to Prosumers

(May 30, 2013)

From having spacious rooms furnished with feather-filled duvets and gossamer sheets to providing immaculate customer service experiences, hotels have been indulging in an intense competition across the globe. The hospitality industry has been sprinting on the fast track when on one side, people frequently take trips for vacations throughout the year and on the other … Continue reading The Hospitality Industry: Taking a Shift from Consumers to Prosumers

Customer service, Banking and IT

(May 30, 2013)

In today’s competitive world of business wars, companies challenge each other on the ground of providing high quality service that exceeds the expectations of a consumer, winning them over as loyal customers. Providing service for tangible goods, is usually in the premise of making the consumer gain knowledge, decide and then offering post sales services, … Continue reading Customer service, Banking and IT

Customer Service Moments of Truth

(May 30, 2013)

Who knew that Jan Carlzon would completely alter the then prevailing customer service philosophy when he first introduced the idea of ‘moments of truth’ in 1981. When Carlzon first became the CEO of Scandinavian Airlines, he turned everything around for the topsy-turvy situation of the company just by focusing on these moments of truth, seemingly … Continue reading Customer Service Moments of Truth