Author

Has the Customer Started to Drive Businesses for Change?

(October 8, 2013)

The constant pressure on employees to improve customer service by organizations shouldn’t be underestimated, and should be given its deserved value. The times have changed from when customer service was limited to an operator on the other end, or walking to the franchise to fill in a form. 2013 is about powerful customers who flood … Continue reading Has the Customer Started to Drive Businesses for Change?

A Foolproof Plan for Becoming a Customer’s Favorite Airline

(October 4, 2013)

Worldwide inflation has led companies to cut costs and eliminate expenditure on providing extra services to its consumers. In such times when financial budgets are difficult to manage, the secret to successful customer service is getting the basics right. Many companies in the process of providing something extra neglect the core fundamentals of customer service … Continue reading A Foolproof Plan for Becoming a Customer’s Favorite Airline

Motivating Companies Through Consumer Review Scoreboard

(October 1, 2013)

Customers all over the world have started to connect and share information about services through one platform, which is by giving reviews on the social media. This has brought a wind of change to the way consumers now shop and perceive the quality of a product, by going online and reading what others have to … Continue reading Motivating Companies Through Consumer Review Scoreboard

Good Complaint Management, the Need of the Hour in the UAE – Part 2

(September 26, 2013)

Complainer Typology: The Psychological Dimension Today, customers’ expectations of services are changing because of many elements, social and technological factors being the most significant ones. This is exactly why people have become less tolerant of bad service and more vocal about venting their grievances. Nevertheless, ‘understanding the complaining customers’ typology can certainly help companies interpret … Continue reading Good Complaint Management, the Need of the Hour in the UAE – Part 2

Good Complaint Management, the Need of the Hour in the UAE – Part 1

(September 24, 2013)

Even hell has no plague like the one brought about by complaining customers. The fiery rhetoric may seem like an overstatement at first, however, facts do prove otherwise. Redressing customers’ grievances has not always been easy for the companies. No matter how hard they try to be perfect, a small segment of customer base is … Continue reading Good Complaint Management, the Need of the Hour in the UAE – Part 1