ABOUT THE WORKSHOP

Are you looking to boost your customer service game? Do you believe that your company needs help in retaining customers and in improving the overall customer experience? Professionals who regularly refresh their problem-solving skills acumen are known to make better decisions on-the-spot, opt for the most useful solutions and provide superior customer experience – no matter how challenging a particular client interaction is.

This Problem Solving Skills Workshop will empower customer-facing employees by introducing them to proven problem-solving techniques that they can use immediately in the office.  Participants will be exposed to a variety of customer service scenarios, and will learn how to identify counter-productive responses. They will also be prepared for all possible types of customer support situations and the optimal methods for conflict-resolution in the workplace.

OBJECTIVE

Develop problem-solving and critical-thinking skills for successful customer service interactions as well as workplace exchanges.

PROBLEM SOLVING SKILLS

Benefits

This workshop will empower you with the ability to

  • STRONGER TOGETHER

    STRONGER TOGETHER

    Work more efficiently with co-workers and clients

  • QUICKER RESOLUTIONS

    QUICKER RESOLUTIONS

    Instantly apply problem-solving skills in a crisis

  • ONLY THE BEST

    ONLY THE BEST

    Select and suggest the most feasible option

  • PERFORM LIKE A PRO

    PERFORM LIKE A PRO

    Easily tackle challenging customer service situations

At the completion of the Problem Solving Skills Workshop, participants will be able to do the following:

  • Demonstrate more creative and innovative problem-solving ability

  • Take preventive measures for any issues that may arise

  • Increase ability to ‘thrive’, think on one’s feet and be decisive under pressure

  • Boost confidence for when one interacts with clients and other stakeholders

WHO SHOULD PARTICIPATE?

This workshop is a good fit for a wide range of professionals who are in a role that requires thinking creatively to make decisions and solve problems.

Our workshop is designed for anyone focused on developing a truly engaging, effective and responsive communication style, from sales and marketing professionals, customer service representatives, managers, financial analysts, technical professionals like engineers, I.T. experts, scientists, to senior executives.

IDEAL NUMBER OF PARTICIPANTS

10 to 20 participants

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