EDITOR'S CHOICE

Customer Confidence

4 Strategies for Companies Looking to Build Customer Confidence

Increase in market competition has led to customers quickly moving from one brand to another, in search of better service …Read More

Customer Satisfaction Survey

4 Important Factors When Designing Customer Satisfaction Surveys

Effectively designed customer satisfaction surveys give insight on how customers are viewing a brand and its service offerings. Businesses utilize …Read More

Customer Experience for Different Kinds of Customers

How to Design Customer Experience for Different Kinds of Customers

Often businesses have a diverse customer base and it becomes challenging to offer every customer a unique experience. Creating categories …Read More

Events

Customer Experience Management in Telecoms

7th Annual CEM in Telecoms Middle East Summit

admin (9 months ago)

With digital platforms increasingly becoming the preferred method for communication in the Middle East, telecom operators in the region have already started to invest heavily in advanced technologies ...Read Full Story

Call Center

Middle East Call Centre 2017

admin (1 year ago)

MECC is the annual meeting point for the Middle East Call Centre industry and the 2017 version sees emphasis on two key themes, improving customer satisfaction and how to avoid making a bad outsourcin ...Read Full Story

Customer Experience Management in Telecoms

Customer Experience Management in Telecoms

admin (2 years ago)

Be part of the 6th Annual CEM in Telecoms Summit, which will be held from 10th to 11th April in Dubai, UAE. If you want to learn how to enhance customer experience with faster and smarter se ...Read Full Story

CustomerService.ae and LiveAdmins to Exhibit at THE BIG5

admin (2 years ago)

LiveAdmins DMCC and CustomerService.ae are preparing to exhibit their products and service at THE BIG5, one of the larg ...Read Full Story

The best way to predict the future is to create It and that’s ‘Innovation’

Umar Khan (3 years ago)

...Read Full Story

Dubai Customer Experience in Retail Sector

Technology and Innovation in Retail 2016

admin (3 years ago)

The world's leading retail experts are coming to Technology and Innovation in Retail 2016 to share their insights. Curated experts from across the globe will deliver technical presentations during the ...Read Full Story

5th Annual Customer Experience Management in Telecoms

5th Annual Customer Experience Management in Telecoms

admin (3 years ago)

The ...Read Full Story

Gulf Customer Experience Awards 2015

Gulf Customer Experience Awards

admin (3 years ago)

The inaugural Gulf Customer Experience Awards celebrate and recognise the very best in Customer Experience across a broad spectrum of industry sectors and multiple categories. The Awards are based o ...Read Full Story

CEM Summit by IQPC

Customer Experience Management Summit 2015

admin (3 years ago)

Customer Experience Management Summit 2015 is being held in Dubai from 13th-16th September 2015. Join heads and directors of CEM from leading regional and international brands including Google, Bar ...Read Full Story

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