Customers are an asset for any business. In order to ensure that customers keep coming back to you, customer-friendly policies need to be devised. A flexible return policy is one of the factors considered vital for providing a pleasant experience. Being accommodating towards your customers ensures l
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Employees are the first direct link between a company and its customers. This can classify as a make or break situation in terms of leaving an impression. In order to ensure customer satisfaction and retention, focusing on employees and motivating them to work is of the essence. To attain customer l
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The responsibility of ensuring quality services and catering to various concerns and complaints by customers rests on the shoulders of customer service teams. These are the people who are the face of any organization. In order to attain customer loyalty it is essential to develop and follow a custom
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Any purchase or action that requires a customer to serve themselves, without interactive assistance constitutes as self-servicing. A few textbook examples of self-service include kiosks such as ATMs for banks or gas stations where customers fill their own tanks and pay the cashier. With the increasi
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Environics International surveyed 25,000 people in 23 countries which revealed that 50% of the respondents take into consideration the social behavior of companies, while one out of five said that they would object to poor social performance by speaking against its actions or boycotting the products
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Customers are the source that drive a business. Said that; in order to attract and retain customers it is crucial that they are satisfied. What many companies fail to understand as they go out to sell their product in the market; is that customer satisfaction is basically fulfilment of customer need
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One of the most important aspects of building a brand name and winning over the trust of customers is transparency. For a business, transparency involves being open about the operations of a company and sharing all relevant information with customers and other stakeholders. The globalized business w
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Technological evolution has changed the way customers shop, communicate and acquire various services. Gadgets have become deeply ingrained in our daily routines from personal computers to smart watches to digital tablets and reading devices, customers are depending more and more on technology to mak
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Have you ever thought that making your customers wait in a queue or giving them senseless explanations when they complain can make them switch from your company? Customers prefer an organization that values their needs and serves them promptly and proactively. Many businesses are pushing away their
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In order for businesses to stand out from the competition and capture the market share, enhanced customer experience is paramount. Businesses need to adopt a more holistic approach to customer service needs. One of the most important aspects of high quality customer service includes optimizing multi
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