Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore. Increasingly sophisticated technology and greater insight to the
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When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session. Similar to a classroom environment, there is a trainer guiding participants in the best ways to achieve their yearly objectives while skimming through various topics deemed necessary f
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The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services. They know what they want, and how much they are willing to spend on a particular service or product. Not only that, the consumer usually wants the object of their desire almost immedi
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