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4 Tips to Deal with Customer Complaints

(July 17, 2017)

Businesses should consider customer complaints as an important asset that can be used to improve their products and service. Whenever a complaint comes in, the best way to deal with it is to accept, take responsibility and take steps to fix the matter. Ensure a support strategy is in place to take care of customer … Continue reading 4 Tips to Deal with Customer Complaints

6 Tips for Creating Happiness for Customers

(May 30, 2017)

Amidst growing competition, keeping your customers happy so that they keep coming back to you is vital. Successful businesses invest their time, money and effort in building good relationships with their clients since losing even a single customer is bad for business. But what does happiness really mean for customers and what is it that … Continue reading 6 Tips for Creating Happiness for Customers

5 Habits of Highly Effective Customer Service Representatives

(May 16, 2017)

No matter how good your product is or how talented your employees are, a major element that customers remember is the experience they have when interacting with a representative from your business. Your customer service representatives are the face of your organization hence it is imperative that the support they provide is impeccable. So who … Continue reading 5 Habits of Highly Effective Customer Service Representatives

Do You Have What It Takes To Be A Super Support Agent?

(May 8, 2017)

In every customer support team, there are some agents who stand out in every aspect as they understand how to meet and exceed customer expectations, needs and demands. These individuals may be termed as ‘super-agents’. Their expertise includes extensive knowledge of the products/services of their business as well as enhanced soft skills that help them … Continue reading Do You Have What It Takes To Be A Super Support Agent?

3 Simple Ways to Keep Your Customers Coming Back

(April 24, 2017)

Customer retention is one of the biggest challenges faced by businesses when so many choices are readily available to consumers. They may engage with you once, buy from you but then abandon your business for a competitor for one reason or another. So how do you retain them? How do you keep them coming back? … Continue reading 3 Simple Ways to Keep Your Customers Coming Back