Roads and Transport Authority in an official event honored individual and corporate clients who have contributed towards enhancing service experiences.
H.E. Mattar Al Tayer who is the Chairman of the Board and Executive Director of RTA, several CEOs, directors of the RTA, representatives of the winning companies and RTA employees were in attendance at the closing ceremony of the 3rd Customers Week’s events. The event also showcased e-services offered by the RTA to its customers, which ensures quality service. The event was primarily organized to encourage customers to effectively use the new and innovative technologies, which can save them a lot of time and effort.
Al Tayer was delighted with the tremendous success of the customer week at Dubai Mall, which is a popular destination for a huge number of citizens, residents and tourists. RTA officials were present to interact with the public and explain the benefits of smart services. The new smart services allow customers to process various transactions via mobile phones and tablets.
RTA was also able to showcase its prominent services such as Dubai Tram and Self-Service Kiosks. These services promote convenience for users. Self-Service Kiosks allow customers to process transactions by themselves, without requiring assistance from employees. Additionally, visitors were briefed about Salik Deposit Device, marine transit services, retention of number plates and open and online auctions.
‘Emirates driving’ emerged as the winner in the best provider of Drivers Training and Licensing services category, while ‘Wasel vehicles testing center’ at Belhasa Group won best provider of technical testing service and vehicle registration service category. The awards were given out on the basis of customer surveys, which includes scale rating for customers’ satisfaction, waiting time, and the service duration. Al Barsha Health Center and Saoud bin Sahem was honored with a special award for their collaboration with RTA. The Traffic and Roads Agency was the winner of the Best Agency in e-Services Award and The Rail Agency won the Best Agency in Customers’ Service Award.