Falak Hyat (October 1, 2014)
Du has announced that the Apple traffic on their network has soared to record high, with du’s efforts in providing a seamless upgrade experience to iOS for the customers of Apple. Since the release of the iOS 8, there has been a 15 time more increase in App traffic upgrades.
In order to meet the high traffic predicted due to iOS 8 upgrades, du upgraded its internet content delivery network, so customers don’t face any issues and can be delivered a quality customer experience.
Burj Khalifa PoP (Point of Presence), on du’s set network, which provides service to the premises around the Burj, was seen to have the highest volume of downloads. Multiple users connected through du’s mobile network in order to upgrade by using their devices as Personal Hotspot by using the WiFi requirements for the iOS 8 upgrade.
Saleem AlBalooshi, Executive Vice President – Network Development & Operations in du, highlighted that a large part of their customer base comprised of iPhone users and that they were able to evaluate and expect the high volume of traffic beforehand, since Apple’s smartphones are very popular among customers. He said du was focused on guaranteeing that customers enjoy a seamless experience while updating their devices, which was done through taking measures in advance so customers across UAE could download the iOS 8 without any problems.
Dubai, U.A.E. - Careem, the leading application based car booking service has become the first in the Middle East region to make use of Twitter Customer Feedback Tool to improve the experience offered to customers. With Twitter Customer Feedback, people...Read More
For the first time in Dubai, Abu Dhabi Islamic Bank (ADIB) one of the leading banks in UAE has partnered with NCR Corporation, a leading company in omni-channel solutions to provide voice-activation technology on its ATM machines across UAE. This...Read More
The Department of Economic Development (DED) has launched a drive-through service at TAAJEEL Centre for business registrations and licensing in government departments to ensure better customer experience and timely service in UAE. The Drive-Through service is an initiative to ensure...Read More