The newly revamped and improved IVR (Interactive Voice Response) system by Emirates Islamic provides customers with the powerful features of a dynamic phone banking menu and fast online billing and payment solutions. The enhanced IVR menu will increase customer experience and satisfaction by offering a more personalized and intuitive experience, empowering customers to conduct more transactions via direct banking channels, hence reducing the number of calls directed to call centre agents.
Offering products and services developed in line with the highest ethical standards, EI Online Billing Payment App further facilitate customers to use the new features and compliant services like Mobile Number Recognition, Additional Payment Services, and Transactions with Existing Beneficiaries, with strong transparency, added convenience and support. In addition, EI customers utilizing the online bill payment mode with the highest number of solutions per month until January 24, 2014, can also win one of six iPad minis.
Emirates Islamic aims at achieving the strongest levels of customer care, and efficiency, with an increased number of customers adopting online and mobile billing payment solutions in the UAE.
Dubai, U.A.E. - Careem, the leading application based car booking service has become the first in the Middle East region to make use of Twitter Customer Feedback Tool to improve the experience offered to customers. With Twitter Customer Feedback, people...Read More
For the first time in Dubai, Abu Dhabi Islamic Bank (ADIB) one of the leading banks in UAE has partnered with NCR Corporation, a leading company in omni-channel solutions to provide voice-activation technology on its ATM machines across UAE. This...Read More
The Department of Economic Development (DED) has launched a drive-through service at TAAJEEL Centre for business registrations and licensing in government departments to ensure better customer experience and timely service in UAE. The Drive-Through service is an initiative to ensure...Read More