The Emirates Identity Authority’s attempt at improving their service quality and transformation towards M-government in the UAE has been appreciated and valued. The award was given because of the seamless experience of e-payment through the ID card for banking and other financial platforms.
The new system has reduced the effort and troubles of using the previous ID card, resulting in a smoother customer experience, by eliminating the need of multiple documents and verification for people.
Dubai, U.A.E. - Careem, the leading application based car booking service has become the first in the Middle East region to make use of Twitter Customer Feedback Tool to improve the experience offered to customers. With Twitter Customer Feedback, people...Read More
For the first time in Dubai, Abu Dhabi Islamic Bank (ADIB) one of the leading banks in UAE has partnered with NCR Corporation, a leading company in omni-channel solutions to provide voice-activation technology on its ATM machines across UAE. This...Read More
The Department of Economic Development (DED) has launched a drive-through service at TAAJEEL Centre for business registrations and licensing in government departments to ensure better customer experience and timely service in UAE. The Drive-Through service is an initiative to ensure...Read More