DEWA Launches Takamul Service for Customer Convenience

The Dubai Electricity and Water Authority (DEWA), in collaboration with the Dubai Land Department (DLD) has introduced an initiative called ‘Takamul”, which provides convenience to customers by allowing immediate opening of accounts with DEWA at accredited offices of the Real Estate Regulatory Agency right after registration.

With the new service, customers in the residential sector will be able to submit a copy of the lease contract issued by the landlord as well as a copy of his or her Emirates Identity Card to RERA, and pay the mandatory fees to receive an Ejari certificate. Afterwards, the customers receive an email from DEWA enabling them to pay insurance fees online. The weblink in the email comprises of all information about the account, such as account number, and other details. The idea is to make it more convenient for customers to make payments by utilizing the online initiative.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA states that they have worked with Dubai Land Department to launch Takamul, to facilitate and simplify procedures for customers and provide added convenience. Under this initiative, customers will be able to get electricity and water services along with Ejari certificates at the same time with online access.

HE Sultan Butti Bin Mejren, Director General of Dubai Land Department said that this initiative is in line with Dubai Vision 2021 and their aim is to collaborate with other departments to provide more ease and accessibility to customers according to international standards.

The new service has been launched to save the time and effort of customers and increase customer satisfaction.