RECENT

In Focus: du

In Focus: du

Sonia Rafi (July 10, 2015)

The Senior Vice President of Customer Operations at du, Ismail Mohammed gives us an overview of du’s employee and customer centric culture, highlighting the importance of employee happiness that in turn leads to an elevated customer experience and higher customer satisfaction levels.

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In Focus: Ooredoo

In Focus: Ooredoo

Sonia Rafi (June 10, 2015)

Ooredoo is a leading telecommunication company in the region with a rapidly growing customer base.

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In Focus: Gulf Air

In Focus: Gulf Air

Sonia Rafi (April 30, 2015)

Kavita S. Al Jassim, Head of Gulf Air’s Customer Experience speaks about the airline’s holistic approach in providing an exceptional passenger experience through round-the-clock customer support services, luxurious airport lounges, a well-established loyalty and rewards program, and a taste of traditional Arabian hospitality.

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Speaking to CustomerService.ae in an exclusive interview, Mr. Vikram Krishna, Head of Group Marketing & Customer Experience at Emirates NBD talks about how the bank’s technological and digital innovations are playing a key role in transforming the customer experience, enabling quick and simplified account access with services available to the customers 24/7.

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In Focus: Yas Mall

In Focus: Yas Mall

Sonia Rafi (March 2, 2015)

In an exclusive interview with CustomerService.ae Saoud Khoory, Deputy General Manager of Yas Mall, Abu Dhabi discusses various aspects of the mall that make it a unique and popular destination for shopping, dining and entertainment.

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In Focus: Sheraton

In Focus: Sheraton

Sonia Rafi (February 25, 2015)

Martin Cramer, the General Manager at the Sheraton, Abu Dhabi Hotel & Resort talks about the importance of providing a sense of belonging to all hotel guests, by personalizing their stay and meeting their expectations individually with the help of the hotel’s long term serving staff that remember returning guests from decades ago.

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In Focus: flydubai

In Focus: flydubai

Sonia Rafi (February 10, 2015)

Mr Stuart Weeden, Senior Manager of Customer Service at flydubai talks to us about how the airline is making its mark on the passenger travel experience by providing greater choices, using innovative technologies, analysing customer feedback and offering round the clock customer support.

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In an exclusive interview, Mr. Mohamed Khalil, the Chief Commercial Officer for Bahrain Airport Company talks about how Bahrain International Airport’s fast, efficient airport services coupled with a friendly customer-centric culture, makes the airport a popular transit hub for passengers.

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Mr. Rami Sayess is the General Manager of Four Seasons Hotel in Doha as well as the Regional Vice President overseeing Four Seasons hotels and resorts in Saudi Arabia, Bahrain, Kuwait, Azerbaijan and Turkey.

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In Focus: Biz Group

In Focus: Biz Group

Falak Hyat (November 25, 2014)

Hazel Jackson is the Chief Executive Officer of biz-group FZ LLC, providing corporate training to companies across various industries in the region and helping management with team building.

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