RECENT

Patrice Cornee, Resident Manager at the ART Rotana Hotel, talks about consistency in service at every point of the customer journey, through empowered employees, providing elevated levels of personalized and attentive service to guests.

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Rony Mourani, General Manager of the soon to open Mall of Qatar, describes the various dinning, shopping, entertainment outlets, facilities and services that the mall will be offering to visitors.

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In an exclusive interview Pep Lozano, General Manager of Ritz-Carlton, Grand Canal, Abu Dhabi, talks about the hotel’s customer-centric approach for personalizing guest experiences.

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In an exclusive interview, Tim Mow, General Manager of Yas Waterworld, Abu Dhabi, highlights the waterpark's customer-centric approach in providing the ultimate customer experience for its visitors across various touch points.

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In Focus: Armani Hotel

In Focus: Armani Hotel

Sonia Rafi (January 27, 2016)

Spencer H. Wadama, General Manager at the Armani Hotel, talks about how the hotel is setting new standards in providing unmatched Customer experience with their ‘Lifestyle Manager’ concept through which every guest is assigned a dedicated staff member, catering to their needs and personalizing their stay.

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Nick Parker shares how Virgin Atlantic is optimizing Customer Experience by focusing on all aspects of the Customer Journey.

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In Focus: Audi

In Focus: Audi

Sonia Rafi (October 15, 2015)

In an exclusive interview, Chayne Brand, Marketing Director for Audi, Middle East highlights Audi’s commitment towards offering superior customer experience.

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In Focus: BMW

In Focus: BMW

Sonia Rafi (September 3, 2015)

In this exclusive interview Oliver Moebs, Head of BMW’s Sales Channel Development and Customer Relations talks about how BMW is focussing on exceeding customer expectations.

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Anita Mehra, Vice President of Communications and Business Development at Dubai Airports talks to us about various developments taking place at the airport for enhancing customer experience.

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Rob Collier, General Manager of Radisson Blu at Dubai Marina, talks about the hotel’s ‘Yes I can’ philosophy; empowering staff across all levels to ‘make it right’ for the customer.

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