RECENT

In Focus: flydubai

In Focus: flydubai

Usman Ghani (February 10, 2015)

Mr Stuart Weeden, Senior Manager of Customer Service at flydubai talks to us about how the airline is making its mark on the passenger travel experience by providing greater choices, using innovative technologies, analysing customer feedback and offering round the clock customer support.

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In an exclusive interview, Mr. Mohamed Khalil, the Chief Commercial Officer for Bahrain Airport Company talks about how Bahrain International Airport’s fast, efficient airport services coupled with a friendly customer-centric culture, makes the airport a popular transit hub for passengers.

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Mr. Rami Sayess is the General Manager of Four Seasons Hotel in Doha as well as the Regional Vice President overseeing Four Seasons hotels and resorts in Saudi Arabia, Bahrain, Kuwait, Azerbaijan and Turkey.

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In Focus: Biz Group

In Focus: Biz Group

Usman Ghani (November 25, 2014)

Hazel Jackson is the Chief Executive Officer of biz-group FZ LLC, providing corporate training to companies across various industries in the region and helping management with team building.

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Mr. Jaydeep Gupta is the Head Retail Clients, UAE and Head Integrated Distribution, UAE & MENAP at Standard Chartered Bank. In this interview he talks about the unique services being offered by his bank and how they are working towards exceeding customer expectations.

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In Focus: Vodafone

In Focus: Vodafone

Usman Ghani (September 29, 2014)

Adam Spence, Head of Customer Care at Vodafone Qatar highlights how his company trains and empowers the frontline staff in complaint resolution.

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Karen and Derry Thornalley are owners of EXPATMONEY.com. In this interview they discuss how EXPATMONEY.com has been able to help people who are planning to move abroad and they highlight some of the common concerns of expats.

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In Focus: Wild Wadi

In Focus: Wild Wadi

Usman Ghani (August 28, 2014)

Chris Perry, has been the General Manager of Wild Wadi Water Park in Dubai since 2007. In this interview he talks about the efforts and customer service strategies which have turned the water park into the ultimate ‘Customer Thrill.’

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Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. He has over 25 years of experience in customer service and CRM delivery, consulting, research, and advisory services.

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Mr. Rajesh Soni is the Managing Partner for Blue Chip Real Estate Broker, LLC, a company based in Dubai, UAE. In this interview, he talks about the growth in the real estate market of UAE, and how his company is serving its customers in the most unique ways, with the utmost emphasis on providing quality service.

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