INSIGHTS

In Focus: Morgan International

Usman Ghani (March 20, 2019)

Daniel Baiduc, Country Manager - U.A.E. at Morgan International, discusses the relationship between possessing a deep understanding of your customer and providing them with an optimal customer experience.

In Focus: Hyatt Hotel

Usman Ghani (January 18, 2019)

Denis Glibic, Hyatt’s Cluster Director of Sales & Marketing for Tanzania, Zanzibar and Ethiopia, reveals how the Hyatt Hotels’ culture of care secures year-round guest satisfaction.

In focus: Al Dyafa Hotel

Usman Ghani (December 24, 2018)

Mohammed Al Kilany, General Manager at Al Dyafa Hotel Oman talks about how a well-trained team and a customer-centric approach has helped maintain customer loyalty throughout the years.

In focus: Gulf Hotels Bahrain

Usman Ghani (December 19, 2018)

Hameed Ali, General Manager Gulf Hotel, shares how a customer-centric approach leads to a memorable customer experience -every time.

In Focus: Gevora Hotel

Usman Ghani (September 5, 2018)

Mohamed Kamal, a part of hotel management at Gevora Hotel in Dubai, shares his insights on cultivating memorable guest experiences.

In Focus: Fitness First Middle East

Usman Ghani (May 28, 2018)

Kate Milewska, Group Central Operations and Customer Service Manager at Fitness First Middle East – one of the largest privately owned health club groups and a part of the Landmark Group, speaks to CustomerService.ae about their

In focus: Novel Hotel City Center

Usman Ghani (April 30, 2018)

Lee Day , Front Office Manager at Novel Hotel City Center in Abu Dhabi talks about the strategies in place to sustain customer service excellence while ensuring maximum guest satisfaction.