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Daniel Baiduc, Country Manager - U.A.E. at Morgan International, discusses the relationship between possessing a deep understanding of your customer and providing them with an optimal customer experience.

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Denis Glibic, Hyatt’s Cluster Director of Sales & Marketing for Tanzania, Zanzibar and Ethiopia, reveals how the Hyatt Hotels’ culture of care secures year-round guest satisfaction.

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Mohammed Al Kilany, General Manager at Al Dyafa Hotel Oman talks about how a well-trained team and a customer-centric approach has helped maintain customer loyalty throughout the years.

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Hameed Ali, General Manager Gulf Hotel, shares how a customer-centric approach leads to a memorable customer experience -every time.

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Mohamed Kamal, a part of hotel management at Gevora Hotel in Dubai, shares his insights on cultivating memorable guest experiences.

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Kate Milewska, Group Central Operations and Customer Service Manager at Fitness First Middle East – one of the largest privately owned health club groups and a part of the Landmark Group, speaks to CustomerService.ae about their

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Lee Day , Front Office Manager at Novel Hotel City Center in Abu Dhabi talks about the strategies in place to sustain customer service excellence while ensuring maximum guest satisfaction.

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Mohamad Jaber, Group Sales and Marketing Manager at Paris Gallery talks about maintaining premium service standards and the steps they are undertaking to enhance the online shopping experience for their digital customers, bringing it in-line with the services they offer at their outlets.

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Managing Director Riyaz Neem talks about the challenges Bullseye Integrated Marketing faces as an entrepreneurial venture in a business hub like Dubai, and the significance of maintaining the human element in customer service.

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In an interview with CustomerService.ae, Sayaf Kofahi - Consumer Conversation and Care Center Manager Nestlé speaks about enhancing quality of life by delivering the highest quality of products and services.

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