Your one-stop shop to improving customer service
Social media can be a powerful tool when used for enhancing customer service. View this infographic to see the impact of social media on customer service.
Being unable to resolve an issue at first contact, 65 % of customers felt extremely agitated when their issue was not solved on initial contact.
There will be approximately 2.2 billion users worldwide by 2016. Customers now expect 24/7 service.
80 percent of a company’s revenues are generated by 20 percent of their existing customers.