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As the pool of businesses to choose from continues to grow, it is pushing the need for companies to innovate constantly. The smarter way to go about this, is by creating a customer service model that attracts customers automatically, making your service the most desirable and attractive choice for them. Work towards beating competition and … Continue reading Strategies That Will Motivate Customers to Desire Your Service

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What, Why, and How What is Customer Journey? Simply put, Customer Journey is the ‘Complete sum of experiences the customer goes through when interacting with your brand’. If you tend to focus on the customer experience at the time of a sale, ignoring the customer’s journey from the time he saw your advertisement to the … Continue reading Customer Journey: Transforming the User Experience

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For any business to survive in the long run, your focus needs to be on the people you are doing business with and providing them with reasons to continue doing so. Changing the culture of your organization into a customer-centric one, will keep your customers happier and keep the business coming. It is beneficial for … Continue reading 8 Steps for Creating a Successful Customer Service Plan

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What is big data anyway and why should companies really care? Data is created in a number of ways. Customers are interacting through smartphones, making purchases, carrying out online transactions, engaging on social media, and doing countless other things which generates data of great value to companies. These smaller interactions when carefully converged and correlated … Continue reading Capitalizing on Big Data to Leverage Customer Service

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Customers have had enough of mundane and conventional customer service that companies offer. Smiling, listening carefully and being responsive are skills that representatives of most companies have executed and mastered, leaving little room for them to impact a customer. In order to stand out from other providers and to win your customer’s loyalty, it requires … Continue reading How to Make Your Customer Feel Like A Rock Star?

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Emotional intelligence has received a lot of attention for its impact on managing relationships, leadership as well as improving interpersonal skills. The more important use of Emotional intelligence for businesses is to utilize it for the satisfaction and smooth experience of the customers. Emotional Intelligence (EQ) gained much popularity after the publication of Goleman’s book … Continue reading Emotional Intelligence: The Secret To Loyal Customers

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Customer service can be a make or break factor for small businesses. You can attract customers to your business; make a sale, then what? Until you are providing a satisfying client experience, you can wave your clientele goodbye. What are small businesses worried about most? Engaging more people in business activity. What should startups be … Continue reading 4 Customer Service Tips for Small Businesses

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As technology seeks to revamp anything and everything that comes its way, customer service, naturally, is no different. Technology is the modern Midas: everything it touches, turns to gold. Except that the modern gold is “somewhat” different from traditional gold: it is not yellow, shiny, and expensive; instead, it is easy, portable and ultra-accessible. Imagine … Continue reading How Technology Can Help Improve Customer Service

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Every business strives for a ‘zero-error’ service. The obsession for doing it right the first time causes businesses to overlook the need and importance of creating a service recovery plan. The question is; what do you do when things go wrong? Do you close your eyes and pray for the problem to go away? Do … Continue reading A Manager’s Guide to Service Recovery

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Customer Service trends are changing with the change in the level of empowerment given to individual consumers. Organizations need to adapt to new ways of reaching out to their customers. Deploying the latest tools to improve customer service is imperative along with inculcating a customer care culture within the organization. Let us delve into top … Continue reading Top Customer Service Trends for 2014

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