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Most customers find it convenient to check business hours, make reservations and inquire about products over the phone. Voicemail, therefore can turn out be a useful business tool and this is the reason businesses need to keep their voicemail active and up to date. Whether you own a restaurant, a retail shop or a small … Continue reading Tips on Using Voicemail for Enhancing Customer Experience

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One of the most important determinants of successful product design is customers’ perception about what the company has to offer. There are two ways to go about product design: Product-oriented approach and market-oriented approach. The former involves designing a product that is innovative that generates the need and appeal. For example, when tablet computers were … Continue reading How to Involve Customers in Product Design and Development

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For toy stores to attract and retain customers it is ncessary to focus on all the essential details that count for a delightful customer experience. From display to friendly staff and customer convenience, these stores need to offer everything that is important for creating a strong customer base. Here are some ways for toy stores … Continue reading 4 Ways for Toy Stores to Increase their Customer Base

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Empathy is a skill that is likely to bring important changes to your business culture and customer relationships. It lets you understand your customers’ state of mind and enables you to address the issues of a customer in a more congenial manner. For businesses, it is vital to build lasting customer relationships. Without incorporating the … Continue reading 6 Reasons Why Empathy is Vital for Enhancing Customer Experience

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Building a sustainable brand is perhaps the most important and the most time-taking process for businesses. After the development of a product or service, it is essential for a business to work on its brand, shape its personality, and manage its reputation. Incorporating Digital Technology The advent of modern digital technologies have paved the way … Continue reading Brand Building through Quality Customer Service

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The extensive use of digital devices and channels has changed the buying behavior of customers. Therefore, it has become even more important for businesses to keep a track of the digital habits of consumers. In order to exceed the expectations of customers today, it is vital for businesses to know who iCustomers are and what … Continue reading Understanding the Digital Needs of “iCustomers”

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What are the factors impacting the buying decision of a customer when a growing number of companies offer the same products? While price can be one consideration for some customers, receiving a personalized customer experience is essential for others. Personalization is important because it generates value for customers, which in turn gives businesses the much … Continue reading 4 Strategies for Personalizing Customer Experience

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The words you communicate to your customers are really important in creating a perception or impression about your business. In order to improve customer experience and develop strong customer relationships, businesses need to take into account the elements of a powerful, persuasive and pleasant conversation. A CSR or customer relationship manager empathizing with a customer … Continue reading 6 Elements of a Persuasive Customer Service Conversation

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With the growing popularity of social media, focusing on social networking sites has become a necessity for businesses. According to Social Media Examiner, 83% of marketers believe that social media is vital for their business. However, a company needs to identify and target across the right social media channels, setting specific goals. Every post online … Continue reading An Easy Guide for Businesses to Run Social Media Campaign

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In recent years, customer service has become one of the most important aspects of running a successful business. Many companies find themselves competing on the quality of customer service delivered. Businesses are always on the lookout for ideas to enhance the experience for customers, ensuring that the time spent interacting with the company is pleasant. … Continue reading 4 Easy Ways to Improve Customer Service Experience

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