Mystery shopping, also known as secret shopping, is the art of analyzing a company’s customer connected services discreetly. Mystery shopping has been used for several years now in order to improve the customer experience, and has helped numerous companies gather vital insight into their business. Mystery shopping is a serious business and requires certain skills to perform the job. Want to become a mystery shopper? Read these dos and don’ts of mystery shopping and make the best out of them.
Change is inevitable! However, what makes a difference is the way it is received. Sometimes, change is required or needful, sometimes imposed and enforced, depending on which, the responses vary. Irrespective of change being inevitable and an extremely important aspect...Read More
A quick high-five in the hallway or a fresh cup of coffee on the desk - there are so many little things about the workplace that cannot be replicated during a lockdown. In addition to the comradery that we enjoy...Read More