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4 Common Customer Experience Myths

Usman Ghani (September 28, 2017)

The landscape of customer experience (CX) is undergoing rapid transformation with the convergence of technology, social media marketing and changing consumer behavior. The old model of just simply buying products is becoming obsolete as more and more people are concerned about the experience they gain with it. Brands are rapidly benchmarking their competitive advantage based … Continue reading 4 Common Customer Experience Myths

5 Ideas for Retail Stores to Create an Impactful Experience

Usman Ghani (September 18, 2017)

Ever wonder why that lady who spent a considerable amount of money at your store a month ago never came back around? Or why that man keeps going to your competitor across the street while the two of you offer almost exactly the same products? One of the factors is quite simple and straightforward-exceptional customer … Continue reading 5 Ideas for Retail Stores to Create an Impactful Experience

4 Key Skills for All Frontline Employees

Usman Ghani (September 7, 2017)

A frontline employee or someone who deals directly with customers is one of the most important representative of the business. The manner in which frontline employees engage and handle customers is what creates the first impression about a company and impacts brand image. It is imperative for a business to ensure that frontline representatives excel … Continue reading 4 Key Skills for All Frontline Employees

4 Tips On Handling Angry Customers

Usman Ghani (August 28, 2017)

No matter what business you are in, you will always have some customers who are angry, irritated and annoyed with you. Customers can be angry because of various reasons and as a first step it is important to identify what is causing them distress. The way a business handles an angry customer and the complaint … Continue reading 4 Tips On Handling Angry Customers

4 Ways to Turn Customers into Brand Advocates

Usman Ghani (July 28, 2017)

Are your customers truly passionate about your brand? Do they demonstrate zeal and loyalty for your products? For any business to gain loyalty, maintaining strong relationships with customers through various strategies and loyalty programs is vital. Similarly, product innovation and offering constant customer service excellence at every touch point are important steps for turning people … Continue reading 4 Ways to Turn Customers into Brand Advocates

4 Tips to Deal with Customer Complaints

Usman Ghani (July 17, 2017)

Businesses should consider customer complaints as an important asset that can be used to improve their products and service. Whenever a complaint comes in, the best way to deal with it is to accept, take responsibility and take steps to fix the matter. Ensure a support strategy is in place to take care of customer … Continue reading 4 Tips to Deal with Customer Complaints

4 Indicators of Bad Customer Service

Usman Ghani (July 7, 2017)

Is your business having trouble retaining customers? Are they moving away towards your competitors?  With so many available options, it has become harder to keep clients loyal. Offering excellent customer service is a fundamental factor to success in business. Constantly evaluating the service experience you offer at different customer touch points is important. No matter … Continue reading 4 Indicators of Bad Customer Service

3 Ways to Improve Customer Service Interactions

Usman Ghani (June 13, 2017)

Your customers will always remember the service you provide. Along with the quality of your products, the way you communicate and handle them are decisive factors that will determine their experience and decision to return to you for business. Keeping this in mind, every interaction with a customer needs to be designed in a way … Continue reading 3 Ways to Improve Customer Service Interactions

6 Tips for Creating Happiness for Customers

Usman Ghani (May 30, 2017)

Amidst growing competition, keeping your customers happy so that they keep coming back to you is vital. Successful businesses invest their time, money and effort in building good relationships with their clients since losing even a single customer is bad for business. But what does happiness really mean for customers and what is it that … Continue reading 6 Tips for Creating Happiness for Customers

5 Signs Your Customer Service Needs a Revamp

Usman Ghani (May 22, 2017)

Customer service is a decisive factor when it comes to client retention and loyalty. Bad service not only leads to a client leaving but also generates negative word of mouth which can tarnish brand image. In order to avoid being in a situation where your customers start leaving you because of bad service experience, be … Continue reading 5 Signs Your Customer Service Needs a Revamp