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A Manager’s Guide to Service Recovery

Usman Ghani (May 21, 2014)

Every business strives for a ‘zero-error’ service. The obsession for doing it right the first time causes businesses to overlook the need and importance of creating a service recovery plan. The question is; what do you do when things go wrong? Do you close your eyes and pray for the problem to go away? Do … Continue reading A Manager’s Guide to Service Recovery

Top Customer Service Trends for 2014

Muhammad Farrukh Iqbal (May 20, 2014)

Customer Service trends are changing with the change in the level of empowerment given to individual consumers. Organizations need to adapt to new ways of reaching out to their customers. Deploying the latest tools to improve customer service is imperative along with inculcating a customer care culture within the organization. Let us delve into top … Continue reading Top Customer Service Trends for 2014

Boosting Your Game Plan with Empowered Frontline Staff

Halima Khan (May 19, 2014)

Time is money. Don’t waste the time of your precious customers by making them wait endlessly for getting an issue resolved, instead train your frontline staff to take matters in their own hands and resolve complaints on the spot. Empowering your frontline staff to make decisions and provide solutions, ensures happier customers, since waiting time … Continue reading Boosting Your Game Plan with Empowered Frontline Staff

Trade Shows: How to Deliver Customer Service to Exhibitors?

Usman Ghani (May 18, 2014)

To arrange and manage a trade show or a consumer fair can be quite challenging if it is not organized systematically. The importance of trade shows is essential for businesses to interact and grow their web, in order to build market share and generate profits. Exhibitors invest large amounts from their budgets to have a … Continue reading Trade Shows: How to Deliver Customer Service to Exhibitors?

How Customer Service Impacts Firms’ Revenue

Usman Ghani (May 18, 2014)

Customer service normally doesn’t get the attention that it deserves when companies are traversing the early expansion stage. All the energy is reserved for sales and lead generation, which are the growth “shoo-ins”, for the management. As firms grow initially the focus on customer retention is not as much as it should be, which can … Continue reading How Customer Service Impacts Firms’ Revenue

6 Reasons Why Customer Service Trainings Fail

Muhammad Farrukh Iqbal (May 15, 2014)

Trainings help companies improve their employees’ soft skills, increase profitability and remain competitive within the industry. Customer service trainings are particularly targeted towards improvement of customer-company interactions. Why do some customer service trainings fail? Complexity of Training The purpose of any training is to inculcate certain skills in people. No matter how difficult the idea … Continue reading 6 Reasons Why Customer Service Trainings Fail

Top Strategies to Attract More Cinemagoers

Usman Ghani (May 9, 2014)

The number of cinema options to choose from has multiplied in recent years, creating an extremely competitive market for owners and managers. Technology and innovation has also led to a higher demand in viewership, promising movie goers a real time cinema experience with 3D and 4D options. The goal is to provide a unique and … Continue reading Top Strategies to Attract More Cinemagoers

Are You Serving The “Millennial” Customers?

Usman Ghani (May 8, 2014)

Millennial customers (Gen Y) born after 1980, are customers who don’t know life without the internet and are constantly surrounded by the digital world. Their demands for better customer experience and technology enhanced services have been on the rise, pushing companies to improve the way they cater to them. Smartphones, digital applications, Wi-Fi and all … Continue reading Are You Serving The “Millennial” Customers?

How Restaurants Can Use Technology to Improve Customer Service

Muhammad Farrukh Iqbal (May 7, 2014)

Restaurants do not just serve food, they provide an entire ambience which keeps the customers coming back for more. Industries serving either businesses or consumers have adapted technology to gain a competitive edge and the restaurant industry is no different. Technology cannot only help improve customer service but also increase the level of engagement which … Continue reading How Restaurants Can Use Technology to Improve Customer Service

5 Customer Service Tips For Universities Handling Student Admissions

Usman Ghani (May 6, 2014)

How do I provide excellent customer service at my retail store? How about my restaurant? The airline industry? While customer services experts are bombarded with such questions, it is indeed a rare occasion to come across someone concerned with providing exceptional client service at educational institutes. The education industry at the end of the day … Continue reading 5 Customer Service Tips For Universities Handling Student Admissions