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4 Innovative Ways Businesses Can Attract Customers

Faiza Samad (November 27, 2014)

With the changing lifestyles of consumers, businesses are continuously on the lookout for new and innovative advertising techniques to increase their customer base. Although conventional advertising mediums such as television, newspapers and billboards are still relevant, businesses need to explore other channels to reach out to their target market and stay ahead of their competitors. … Continue reading 4 Innovative Ways Businesses Can Attract Customers

How Banks Can Improve Customer Experience

Usman Ghani (November 25, 2014)

Banking is a service based industry, which means that their core offering relies on customer service, since most of their operational activities involve serving and interacting with customers. In order to build long-term client relationships, the element of customer loyalty is essential, which solely depends on customer experiences. The success of a bank depends on … Continue reading How Banks Can Improve Customer Experience

Tips to Enhance Customer Service During Shipping

Usman Ghani (November 19, 2014)

Creating a positive experience for shoppers cannot be achieved unless there is a focus on customer service during shipment of their products. The modern customer demands to effortlessly receive the items once he or she has made payment through the shopping cart online. Let’s evaluate some useful tips to boost customer satisfaction during delivery of … Continue reading Tips to Enhance Customer Service During Shipping

Tools for Expanding Customer Base

Faiza Samad (November 18, 2014)

With the boom in information technology, there has been quite a bit of creativity in ways that firms sell their products. Entrepreneurs are increasingly looking for new and innovative methods through which they may expand their customer base and consequently gain higher revenues. The objective is to make sure that businesses keep evolving and adapting … Continue reading Tools for Expanding Customer Base

Preparing the Workforce for Great Customer Service

Usman Ghani (November 13, 2014)

Companies often spend millions of dollars to increase value for customers and build loyalty. While this is critical for a company’s sustainability and growth, it is also as important to look after company employees, who will be the ones looking after the customers. If employees love the company and are happy to work for it, … Continue reading Preparing the Workforce for Great Customer Service

Top Strategies for Better Client Communication

Usman Ghani (November 12, 2014)

Businesses around the world need to have reliable, consistent and frequent communication with their clients in order to provide high quality customer experience. Failing to do so can jeopardize their relationship with customers, and could lead to dwindling loyalties and eventual loss in market share. Businesses need to target consumers through the right modes of … Continue reading Top Strategies for Better Client Communication

3 Ways for Delivering Top Notch Customer Service

Usman Ghani (November 11, 2014)

No customer settles for less or sticks to a company providing poor customer service. They will instantly look for a better alternative and switch. Whether you are serving disappointed customers from your competitors or your own loyal customers, the key to retention is through top notch customer service. This requires an effort which is based … Continue reading 3 Ways for Delivering Top Notch Customer Service

Building Brand Advocates Through Social Media

Usman Ghani (November 6, 2014)

Companies are recently looking to turn their customers into strong and passionate brand advocates, who can represent the company’s happy and satisfied customers and are more than eager to spread positive word of mouth, by sharing the praise on social media and other platforms. Let’s have a close look at how you can use the … Continue reading Building Brand Advocates Through Social Media

Tips for Effective Customer Complaint Management

Usman Ghani (October 30, 2014)

Effectively handling customers’ complaints is one of the most important aspects for a company to consider in order to provide a better overall experience. Complaints are also an important way for gathering valuable feedback which could be used to evaluate the performance of an organization. On the customer’s part a complaint is a mere dissatisfaction … Continue reading Tips for Effective Customer Complaint Management

Loyalty Cards: Successfully Retaining Customers

Usman Ghani (October 28, 2014)

Loyalty cards are always a part of companies aiming to increase customer loyalty as well as shopping frequency of the customers. Loyalty cards provide a method of identification of customers and what they have purchased. With these cards customers can win discounts and deals on different products. Let’s have a close look at how companies … Continue reading Loyalty Cards: Successfully Retaining Customers