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Tips to Bring Your Catering Company to the Top

Usman Ghani (December 19, 2014)

Running a successful catering company can be hard to achieve, since the market is saturated with companies offering catering services, to a wide client base, ranging from office meetings to weddings. However marketing your service effectively and delivering exceptional customer service can surely bring your catering company to the top. Let’s explore some strategies which … Continue reading Tips to Bring Your Catering Company to the Top

Tips for Bookstores to Offer Customers a Novel Experience

Faiza Samad (December 18, 2014)

Booklovers everywhere find no greater pleasure than immersing themselves in a good book. They are always on the lookout for well-equipped stores which offer them with a great environment and great service. With so many choices out there, bookstores are looking at new ways to attract customers. Below are some tips that will help bookshops … Continue reading Tips for Bookstores to Offer Customers a Novel Experience

Out of the Box Strategies for Customer Satisfaction

Usman Ghani (December 17, 2014)

Amidst growing competition, one of the main factors which can help a company differentiate itself and retain customers is exceptional customer service. Companies need to adopt innovative methods to enhance the experience of their customers. Businesses need to think different, in order to act different. How can companies provide customer service which is unconventional and … Continue reading Out of the Box Strategies for Customer Satisfaction

4 Customer Touchpoints Businesses Should Focus On

Usman Ghani (December 11, 2014)

Customer touchpoints are ways customers interact with a business on many levels and experience the offerings of a company, such as a product or service. Simply put, customer touchpoints are your company’s points of contact with the customer from the beginning till the end. To understand and master customer touchpoints, the core objective should be … Continue reading 4 Customer Touchpoints Businesses Should Focus On

How Customer Profiling Can Help Your Business

Faiza Samad (December 10, 2014)

Businesses are increasingly trying to tap into the minds of their customers in order to cater to their needs more effectively. By identifying who the customer is, they can be a step closer to knowing what he wants. Customer profiling essentially means getting to know your customer, and then designing tailor-made products and services specifically … Continue reading How Customer Profiling Can Help Your Business

4 Customer Service Tips for Running a Taxi Agency

Usman Ghani (December 10, 2014)

The importance of quality service offered by taxis cannot be highlighted enough. Demand for taxis are always on a high and taxi agencies must ensure they have the essentials going right for them in order to stay at the top of the competition. Let’s look at some basics that every taxi driver and agency should … Continue reading 4 Customer Service Tips for Running a Taxi Agency

Top Tips for Wedding Planners to Deliver Great Service

Usman Ghani (December 9, 2014)

Being a wedding planner is not an easy job, it entails within it thousands of sentiments of sensitive customers who have awaited this day for so long and have high expectations of it being perfect. People often use the idea of having a wedding planner to organize and plan their big day. In order to … Continue reading Top Tips for Wedding Planners to Deliver Great Service

Tips for Interior Design Companies to Enhance Customer Service

Usman Ghani (December 3, 2014)

Interior design is an essential component of construction and since this process requires direct interaction with the clients at various stages, firms must make sure that premium customer service is guaranteed. People are more and more willing to invest in having an aesthetically attractive interior whether it is for their own home or commercial use, … Continue reading Tips for Interior Design Companies to Enhance Customer Service

Mystery Shopping – The Mystery Has Been Revealed!

Halima Khan (December 1, 2014)

Keeping your customer satisfied is the ultimate goal of every business. However, with intense competition, demanding customers and advancements in technology, retaining clients is a big challenge. With so many substitutes in the market and low switching costs, consumers are often willing to try a new brand. The marketing mix which constitutes the product, price, … Continue reading Mystery Shopping – The Mystery Has Been Revealed!

The Growing Demand of Digital Customer Service

Usman Ghani (November 27, 2014)

The competition between companies over customer loyalty has never been as challenging and driven as it is in today’s era. The trend of rising technology and increasing role of the digital world has changed the dynamics of all interactions, and especially that of customer service. Technological Advancements The last few years have seen a rapid … Continue reading The Growing Demand of Digital Customer Service