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4 Ideas for Travel Agencies to Increase Customer Satisfaction

Usman Ghani (November 4, 2015)

Customers today want excitement, convenience and the best deals when planning a journey. According to a survey, 53% of respondents used travel agents websites while researching their holiday purchase. Whether travelling for business or on holiday, many customers want travel agents to provide them with their expert knowledge and opinion. Providing a service that is … Continue reading 4 Ideas for Travel Agencies to Increase Customer Satisfaction

What Consumer Behavior can teach us about Customer Service?

Usman Ghani (November 3, 2015)

The advent of modern technologies has pushed people to go online to research, study, purchase, and compare products and services. As the traditional brick and mortar shop is increasingly shifting to click and mortar, businesses are expected to provide the same stellar customer service they provide in shops, online. One of the best methods to … Continue reading What Consumer Behavior can teach us about Customer Service?

Tips on Using Voicemail for Enhancing Customer Experience

Usman Ghani (November 2, 2015)

Most customers find it convenient to check business hours, make reservations and inquire about products over the phone. Voicemail, therefore can turn out be a useful business tool and this is the reason businesses need to keep their voicemail active and up to date. Whether you own a restaurant, a retail shop or a small … Continue reading Tips on Using Voicemail for Enhancing Customer Experience

How to Involve Customers in Product Design and Development

Usman Ghani (October 30, 2015)

One of the most important determinants of successful product design is customers’ perception about what the company has to offer. There are two ways to go about product design: Product-oriented approach and market-oriented approach. The former involves designing a product that is innovative that generates the need and appeal. For example, when tablet computers were … Continue reading How to Involve Customers in Product Design and Development

4 Ways for Toy Stores to Increase their Customer Base

Murtaza Yacoob (October 29, 2015)

For toy stores to attract and retain customers it is ncessary to focus on all the essential details that count for a delightful customer experience. From display to friendly staff and customer convenience, these stores need to offer everything that is important for creating a strong customer base. Here are some ways for toy stores … Continue reading 4 Ways for Toy Stores to Increase their Customer Base

6 Reasons Why Empathy is Vital for Enhancing Customer Experience

Usman Ghani (October 28, 2015)

Empathy is a skill that is likely to bring important changes to your business culture and customer relationships. It lets you understand your customers’ state of mind and enables you to address the issues of a customer in a more congenial manner. For businesses, it is vital to build lasting customer relationships. Without incorporating the … Continue reading 6 Reasons Why Empathy is Vital for Enhancing Customer Experience

Brand Building through Quality Customer Service

Usman Ghani (October 14, 2015)

Building a sustainable brand is perhaps the most important and the most time-taking process for businesses. After the development of a product or service, it is essential for a business to work on its brand, shape its personality, and manage its reputation. Incorporating Digital Technology The advent of modern digital technologies have paved the way … Continue reading Brand Building through Quality Customer Service

Understanding the Digital Needs of “iCustomers”

Usman Ghani (October 13, 2015)

The extensive use of digital devices and channels has changed the buying behavior of customers. Therefore, it has become even more important for businesses to keep a track of the digital habits of consumers. In order to exceed the expectations of customers today, it is vital for businesses to know who iCustomers are and what … Continue reading Understanding the Digital Needs of “iCustomers”

4 Strategies for Personalizing Customer Experience

Usman Ghani (October 7, 2015)

What are the factors impacting the buying decision of a customer when a growing number of companies offer the same products? While price can be one consideration for some customers, receiving a personalized customer experience is essential for others. Personalization is important because it generates value for customers, which in turn gives businesses the much … Continue reading 4 Strategies for Personalizing Customer Experience

6 Elements of a Persuasive Customer Service Conversation

Usman Ghani (October 5, 2015)

The words you communicate to your customers are really important in creating a perception or impression about your business. In order to improve customer experience and develop strong customer relationships, businesses need to take into account the elements of a powerful, persuasive and pleasant conversation. A CSR or customer relationship manager empathizing with a customer … Continue reading 6 Elements of a Persuasive Customer Service Conversation