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Change is inevitable! However, what makes a difference is the way it is received. Sometimes, change is required or needful, sometimes imposed and enforced, depending on which, the responses vary. Irrespective of change being inevitable and an extremely important aspect of human nature, it becomes difficult to cope with unprecedented times like the ones we’re … Continue reading Handling Disruption through Change Mastery

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Ever since the COVID-19 lockdown has come into place across the globe, there has been a complete shift in the operations of the global workspace. For many, work from home i.e. remote work has taken over. Even though this is not a completely alien idea since the digital regime has already made remote work a … Continue reading Career Saving Skills for Remote Work

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A quick high-five in the hallway or a fresh cup of coffee on the desk – there are so many little things about the workplace that cannot be replicated during a lockdown. In addition to the comradery that we enjoy with our colleagues, we are also missing out on opportunities to attend face-to-face training sessions. … Continue reading Why Virtual Trainings are a Real Business Necessity

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It is safe to say that the current on-going health crisis is posing unprecedented challenges for businesses everywhere. While entrepreneurs must ensure that their businesses keep operating through lockdowns, quarantines, and altered delivery schedules, there is now an additional responsibility to be taken care of.  In these difficult times, business owners need to touch base … Continue reading Covid-19 & the Workplace: Putting the Community First

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There are several factors that influence one’s professional growth, but none as directly as an individual’s customer service skills. This particular skill set is among the most desirable ‘Employee Skills’ that businesses are looking for while hiring in the coming years. A few common examples of preferable soft skills are leadership, communication skills, empathy, problem-solving, … Continue reading Key Employee Skills to Look for in the Year 2020

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No matter the industry, all companies must win the customer’s favor to secure their repeat business. This critical moment often occurs after a purchase or service has taken place.  A number of challenges faced while striving for customer loyalty are directly connected to customer service quality. Whether an employee is having a bad day or … Continue reading Customer Experience & You: 3 Steps to Better Service

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Traditional education has been around for, well, seems like forever. Jotting down notes while the teacher delivers a lecture is what we have grown accustomed to since primary school. Traditional learning or the “talk and chalk” method of imparting knowledge relies on the instructor taking charge of the entire learning experience. According to some educational … Continue reading Why is Traditional Learning Phasing Out?

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Learning is so much more than just memorizing facts and figures; it is the continuous process of converting information into actionable skills and a solid knowledge base. There are many different forms of knowledge and learning methodologies. Experiential knowledge is what we acquire by experiencing something on our own and then reflecting on it.  Break … Continue reading What an Experiential Learning Instructor Looks Like

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In today’s knowledge-based world, an employee’s skillset can be pivotal to an organisations’ long-term success. A skilled workforce not only helps an organisation in generating revenue but also provides them with a competitive edge. An efficient workforce is the result of a short learning curve which is only possible through regularly-scheduled employee training and development … Continue reading Checklist for Selecting External Training Partners

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Authors:- Mariam Shoaib & Hira Sarfaraz. An ice-breaker here and a guided walk-through of best practices there – there is a real risk of corporate training sessions becoming predictable and unproductive. While the management may be comfortable investing in familiar training formats, their effectiveness depends on the participants’ level of engagement. If the target group … Continue reading The Golden Standard: Fresh Ideas in the Training Industry

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