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No matter the industry, all companies must win the customer’s favor to secure their repeat business. This critical moment often occurs after a purchase or service has taken place.  A number of challenges faced while striving for customer loyalty are directly connected to customer service quality. Whether an employee is having a bad day or … Continue reading Customer Experience & You: 3 Steps to Better Service

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Traditional education has been around for, well, seems like forever. Jotting down notes while the teacher delivers a lecture is what we have grown accustomed to since primary school. Traditional learning or the “talk and chalk” method of imparting knowledge relies on the instructor taking charge of the entire learning experience. According to some educational … Continue reading Why is Traditional Learning Phasing Out?

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Learning is so much more than just memorizing facts and figures; it is the continuous process of converting information into actionable skills and a solid knowledge base. There are many different forms of knowledge and learning methodologies. Experiential knowledge is what we acquire by experiencing something on our own and then reflecting on it.  Break … Continue reading What an Experiential Learning Instructor Looks Like

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In today’s knowledge-based world, an employee’s skillset can be pivotal to an organisations’ long-term success. A skilled workforce not only helps an organisation in generating revenue but also provides them with a competitive edge. An efficient workforce is the result of a short learning curve which is only possible through regularly-scheduled employee training and development … Continue reading Checklist for Selecting External Training Partners

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Authors:- Mariam Shoaib & Hira Sarfaraz. An ice-breaker here and a guided walk-through of best practices there – there is a real risk of corporate training sessions becoming predictable and unproductive. While the management may be comfortable investing in familiar training formats, their effectiveness depends on the participants’ level of engagement. If the target group … Continue reading The Golden Standard: Fresh Ideas in the Training Industry

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Back in 1885, a German psychologist named Hermann Ebbinghaus founded the now-famous “Forgetting Curve” while conducting experimental research on memory. The curve summarizes the learning journey of every individual; a closer study shows how it highlights the importance of repetition. Do you remember your first bike ride? Initially, the emphasis was on learning the basic … Continue reading Why Repeat Training Produces Better Results

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The foundation of experiential learning is based upon an educational philosophy termed Constructivism. According to Constructivism, a learner’s knowledge is developed ‘on-the-spot’ by experiencing concepts, theories, and things in-person.  An essential aspect of Constructivism involves the learner reflecting on the newly ‘constructed’ knowledge. They may even compare, contrast, or debate the differences between this relatively … Continue reading The Power of Experiential Learning

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A smiley emoticon, a ‘thumbs-up’ like, or a multi-paragraph positive review on a third-party website – satisfied customers are the hallmark of a successful business. With an increasingly competitive marketplace, simply being friendly with clients is hardly ever enough. As a brand, your organisation must consistently demonstrate superior service quality across all customer touchpoints. This … Continue reading A+ Customer Service: Does Your Brand Make the Grade?

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There will be times when the biggest challenge is keeping your employees happily-engaged in the workplace. Misunderstandings can easily arise between colleagues, even when they are sitting right across from each other. Maintaining optimal communication within an organisation is often a manager’s primary task. Often the conflict arises when one is insistent on sticking to … Continue reading Fill the Gaps with Emotional Intelligence

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Building a team comes with its own set of challenges. Sometimes, it has to do with hiring the right kind of talent and at other times, it has to do with retaining them during times of serious financial crisis. Even the best product or the most innovative business plan is meaningless if there isn’t a … Continue reading 4 Reasons Why Team-building Works

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