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There will be times when the biggest challenge is keeping your employees happily-engaged in the workplace. Misunderstandings can easily arise between colleagues, even when they are sitting right across from each other. Maintaining optimal communication within an organisation is often a manager’s primary task.  With the growing emphasis on customer service in Dubai, working smartly … Continue reading Fill the Gaps with Emotional Intelligence

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Building a team comes with its own set of challenges. Sometimes, it has to do with hiring the right kind of talent and at other times, it has to do with retaining them during times of serious financial crisis. Even the best product or the most innovative business plan is meaningless if there isn’t a … Continue reading 4 Reasons Why Team-building Works

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All businesses provide products and services, but your relationship with your customer does not stop there. Brands need to provide exceptional service, pre-sale and post-sale, as well. The following are some hard-to-ignore signs of  broken customer experiences: #1.Overconfidence in Action Whether the business offers professional certifications or personalised legal services, it is imperative that the … Continue reading 3 Signs of a Broken Customer Experience

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Which particular elements best define a hotel? Most people have their unique perception of what constitutes a luxurious hotel experience. For some guests, it’s the gourmet chocolate on the pillow while for others its the 24/7 room service facility.  Similarly, every company in the hospitality industry has its own special way of providing their guests … Continue reading Redefining The Guest Experience For Hotels

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“Do you have this shirt available but in an extra-extra small?” This question, or any variant of it, is familiar territory for a professional working in a retail organisation. Inevitably, there will be a customer (or a potential customer) looking for something out of the ordinary. Such requests rely upon specialised knowledge and attention that can … Continue reading How Training Impacts The Shopping Experience

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When it comes to quality customer service, a key objective is to have a complete understanding of the customer as well as their needs and wants. Beyond the superficial aspects, such as whether they can financially afford a product or a service, a business must also understand the customer’s fears and aspirations. A well-researched customer persona … Continue reading Mixed Messages: Interpreting Body Language On The Sales Floor

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Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.

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When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.

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The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.

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The ‘Startup Era’ is responsible for introducing many colorful phrases and compound words into the global lexicon.

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