Resources

Your one-stop shop to improving customer service

Infographics

  • January 2017

    Why Social Media Has Become A Powerful Channel For Customer Service

    Social media can be a powerful tool when used for enhancing customer service. View this infographic to see the impact of social media on customer service.

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  • June 2016

    Top 8 Mistakes That Damage Customer Experience

    Being unable to resolve an issue at first contact, 65 % of customers felt extremely agitated when their issue was not solved on initial contact.

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  • April 2016

    Why digital customer service is trending

    There will be approximately 2.2 billion users worldwide by 2016. Customers now expect 24/7 service.

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  • April 2016

    Why Customer Retention is becoming high priority for companies

    80 percent of a company’s revenues are generated by 20 percent of their existing customers.

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White papers

  • March 2017

    Winning Customers’ Hearts Through Social Media

    A guide that can help businesses improve their customer service through social media.

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