Privacy Policy

This privacy policy is for EU residents (coming online from European Union based on IP address) in compliance with GDPR which comes into effect from May 25th 2018.

This document contains information about collecting data of online users on CustomerService.ae when they visit the website. CustomerService.ae is a property of LiveAdmins DMCC. We respect the right to privacy of all online users on this website. We only collect data of users upon consent as given during the chat conversation which includes the user’s full name, phone number and email address etc. This data is stored on secure servers in the United States. We have security controls under place, thus ensuring personal data of all users on this website is secure and protected.  We do not share or sell private data to any third party organization. Our global partners and affiliates have signed confidentiality and non-disclosure agreements with us.

The personal data that we receive from data subjects after they subscribe to our newsletter and/or share their contact information with us (Phone and/or email address) during chat conversations on our website is used to build a relationship with them and send them marketing information about our products, services and upcoming events.  We send one marketing email every month to our subscribers.

Third Party Tools

We use Google Analytics on this website. To learn more about how Google uses this information, please visit www.google.com/policies/privacy/partners/

You can opt out from Google analytics tracking by installing a browser plugin. For more information, please visit https://tools.google.com/dlpage/gaoptout

Cookies

A cookie is a small piece of data that a website asks the user (data subject) to be stored on his/her computer or mobile device. We use cookies to personalize visitor experience on the website. CustomerService.ae stores the name of the data subject in cookies provided if during the chat conversation on the website, the chat agent has asked for the name and the data subject gives it. CustomerService.ae does not store any personal data in the cookies for more than 30 days. CustomerService.ae and its affiliates do not share this data with any third party organization.

Data Breach

GDPR requires organizations to report data breaches to data protection authorities and to affected data subjects. CustomerService.ae will report to all concerned parties if it becomes aware of data breach. In case of data breach, where private data is affected, CustomerService.ae will cooperate with all concerned authorities as required by EU regulations.

 

If EU data subjects want their personal data to be deleted, want any changes to be made to it or if you have any further queries regarding our privacy policy, please send an email at privacy@customerservice.ae


We use cookies to personalize your experience on our website. By continuing on our website you accept our use of cookies. You can read our privacy policy here.
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